Claims Manager (Bella Vista)

Permanent Full Time Opportunity We are on the lookout for an experienced Claims Manager! Reporting into the Claims Operations Manager, the Claims Manager is responsible for leading and inspiring a team of Claims Agents on a day-to-day basis, ensuring all individuals are fully competent and performing at a high level. Be a part of driving a highly engaged and high-performance culture, ensuring that all team members are compliant and working within company guidelines.
- Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities
- Identify performance gaps and coach/mentor appropriately
- Be available to support and answer questions from Agents
- Develop and maintain relationships with internal and external stakeholders

What are we looking for?
- Extensive people management experience and experience leading teams (minimum 2 years Leadership experience)
- Experience leading teams within a Claims department is highly desirable
- Proven ability to analyse and interpret data to seek performance and business improvement
- Demonstrated ability to lead people through continuous change and ensure buy-in
- Proven capability to build and deliver individual and team performance through guidance and coaching of Agents
- A good understanding of call centre processes and procedures
- Demonstrated ability to drive, motivate and provide innovative thinking to solve issues
- Strong written and verbal communication skills
- Ability to embrace change in a fast-paced environment
- Dynamic individual with high energy and passion
- Strong problem-solving skills and conflict resolution skills
- Strong coaching and mentoring skills, as well as a passion for leadership

Our Promise to Our People

**Benefits**: We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which guide how we work and support our people. **You can expect**:

- Hybrid working arrangements (3 days in the office)
- Annual $1200 travel/parking allowance
- State-of-the-art facilities including on-site gym and subsidised café (weekly free lunch)
- Health and wellbeing initiatives and programs
- Career development opportunities and learning support
- Quarterly award functions and an annual conference to celebrate our people
- Clear career pathways and growth opportunities

Who We Are Greenstone distributes insurance products under trusted brands across Australia, New Zealand, and Canada, including Real Insurance, Australian Seniors, RSPCA Pet Insurance, Buddy, Choosi, and more. Since launching into the financial services sector in 2007, Greenstone has experienced strong growth driven by credible brands, customer-focused values, and a people-first culture. Location Norwest Business Park, conveniently located near Norwest Metro Station, with direct bus access from Parramatta and Blacktown. Ready to help build digital experiences that matter? We’d love to hear from you. Greenstone is an equal opportunity employer committed to creating an inclusive environment where everyone can thrive. Apply on Kit Job: kitjobau.com/job/3q2oic