Medical Receptionist – Full Time (Norwest)

About Us Lakeside Specialist Breast Clinic is a leading multidisciplinary medical practice committed to providing high‑quality care and support to women facing breast cancer and other breast disease. Our team of surgeons, oncologists, radiologists, breast‑care nurses and support staff deliver best-in-class service in a compassionate, efficient and patient‑centric environment. As we expand, we are seeking strong operations/administrative professionals who thrive in a detailed, compliance‑aware medical environment to support our clinic, surgical and procedural workflows. Role Overview You will play a pivotal role ensuring the smooth running of the clinic and surgical workflow: from triaging emails and booking appointments, through to managing quotations, pre‑payments, billing, data import/scanning, stock tracking, and assisting with multi‑disciplinary meetings. The role encompasses front‑ and back‑office administration at a high level, interacting with patients, surgeons, anesthetists, hospital staff, and internal teams, and requires a high degree of accuracy, initiative and compliance mindset. Key Responsibilities
· Manage email workflows: triage incoming emails, review results, send replies, distribute outgoing correspondence
· Make surgeon clinic appointments and manage clinic schedule
· Oversee clinic operations, including patient check‑in/out, coordination with support services
· Prepare and issue quotations for surgical procedures (self‑funded and insured patients
· Handle hospital estimation requests and procedure quotations for self‑funded patients
· Scan, import and maintain patient and procedural documentation in our systems
· Perform Medicare batching at end of each clinic session
· Monitor and follow‑up patient debtors (both Medicare/health fund and self‑funded)
· Track stock levels (e.g., NOKORI tracking), ordering and maintaining records
· Manage correspondence to referring practitioners
· Send lists to assistant surgeons and anaesthetists as required
· Collect all pre‑payments for procedures and ensure correct processing
· Order consumables
· Prepare and support MDT meetings: agenda, documentation, billing for MDT activities
· Manage room bookings / usage and incoming/outgoing mail
· Handle virtual fax system (sending/maintaining) and TIS online bookings and SMS service management
· Address patient complaints or concerns with composure, escalate appropriately
· Other general administrative duties as required to support the surgical/clinic team Selection Criteria – Essential
· Prior experience (medical or surgical clinic setting strongly preferred) in Medical receptionist role.
· Minimum 1-2 years of medical receptionist experience required.
· Excellent organisational skills, attention to detail and ability to manage multiple tasks concurrently.
· High level of communication skills – interacting with patients, surgeons, anaesthetists and support staff in a professional manner.
· Ability to work within a compliance‑sensitive medical environment (patient confidentiality, Medicare/health fund knowledge, hospital admission workflows).
· Experience with scanning/importing systems, virtual fax systems, SMS booking systems or similar is an advantage.
· Proactive problem‑solver with a 'get‑things‑done' attitude and capacity to work independently or as part of a team.
· For part‑time role: flexibility in hours to cover clinic support and procedural booking needs (to be negotiated).
· Strong competency in quoting, billing, debtor management, hospital procedures and documentation workflows
· What We Offer
· A well‑regarded multidisciplinary practice in a leading private hospital environment (Lakeview Private Hospital, Norwest) with a skilled team of specialists.
· Flexible hours and the ability to balance work‑life while contributing meaningfully to a high‑performance clinic team.
· An environment where precision, process excellence and patient‑centred service matter.
· Opportunity to work in a dynamic clinic with cutting‑edge services in breast disease care. Application Instructions If you believe you're the person who gets things done, thrives in a detailed‑oriented operational role and can support our clinical team with high integrity and follow‑through, please submit your application. Include:
· A cover letter outlining which role you're applying for (full‑time or part‑time) and how your experience matches the key responsibilities/selection criteria above.
· A current résumé/CV.
· Contact details for two professional referees. Applications close: 10th December 2025 Start date: negotiable but ideally as soon as practical. Equal Chance & Compliance Statement Lakeside Specialist Breast Clinic is committed to being an inclusive employer and providing a safe and supportive workplace. We value and welcome diversity of background and thought. Please note: Successful candidates will be required to complete a National Police Check, Working with Children Check (if applicable), immunisation status verification, and comply with hospital credentialing and privacy/confidentiality obligations. Australian work rights are required for this position. Apply on Kit Job: kitjobau.com/job/3qeu1o