Claims Administration Manager (Bella Vista)

The Claims Administration Manager is responsible for ensuring the ongoing compliance and improvement of the Claims department whilst still having a strong focus on leadership. Position accountability includes, but is not limited to, operating within a risk and compliant framework ensuring necessary exception reporting is in place and actioned, as well as assisting with the improvement of claims related processes, initiatives and policies in support of the department’s overarching strategy. **Key responsibilities include**:

- Oversight of the claim sign off process, ensuring strict quality checks and standards are employed to ensure the highest standard of claim processing
- Management and maintenance of exception reporting
- Achievement of agreed SLAs, KPIs and LICOP requirements
- Identification of trends to drive process improvements, positive customer experience and strong performance
- Resolving discrepancies and handling difficult exceptions, recognising problem areas as they arise and making recommendations for action

What are we looking for?
- Strong leadership experience
- Strong coaching and mentoring skills
- Proven management and administrative ability
- A broad range of practical claims experience in a results driven environment
- Strong communication skills with both internal and external stakeholders
- Strong attention to detail and the ability to interpret financial data
- Drive, motivation and innovative thinking
- Strong problem-solving skills and a proactive nature to enhance current procedures

Our Promise to Our People

**Benefits**: We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer: Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised in office company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Zoo passes, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community. Location Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown. If this role interests you, we would love to hear from you! Apply on Kit Job: kitjobau.com/job/3qgo9a