Client Support Officer Transport Baulkham Hills
Client Support Officer Transport Baulkham Hills
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Baulkham Hills, Australia -
Posted: less than a week ago
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Description
We are a outstanding place to work and have a high performing workforce that we are proud of. The Hills Shire Council is committed to delivering a positive and supportive workplace culture, where our people feel respected and valued.
About the role:
The Client Support Officer will be focused on providing quality customer support by ensuring all services meet the Aged Care Quality Standards.
Duties include:
Respond to initial enquiries from consumers seeking community transport services, in line with Community Transport funding contract and the Aged Care Quality Standards.
Perform general administration tasks associated with consumer enquiries.
Develop with the consumer, individualised care plans reflecting the principals of wellness, rabblement and consumer choice.
Maintain the transport volunteer roster.
Resolve customer phone and online enquiries.
Take customer bookings.
Schedule services for consumers via the Transport Routematch system.
Other duties as specified by the Transport Team Leader.
About you:
To be successful in this role you will have:
Drivers Licence (Class C)
- NSW
Certificate III or extensive experience working as a scheduler in a Community Transport environment.
Experience in Aged Care
Extensive knowledge of Microsoft office and database systems
Demonstrate highly developed verbal and written communication skills, with a solid attention to detail
Working with us:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.
Position details:
Permanent full time role, S0566, Salary: Starting from $66K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts.
Next steps:
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community. Apply on Kit Job: kitjobau.com/job/3qpohm
About the role:
The Client Support Officer will be focused on providing quality customer support by ensuring all services meet the Aged Care Quality Standards.
Duties include:
Respond to initial enquiries from consumers seeking community transport services, in line with Community Transport funding contract and the Aged Care Quality Standards.
Perform general administration tasks associated with consumer enquiries.
Develop with the consumer, individualised care plans reflecting the principals of wellness, rabblement and consumer choice.
Maintain the transport volunteer roster.
Resolve customer phone and online enquiries.
Take customer bookings.
Schedule services for consumers via the Transport Routematch system.
Other duties as specified by the Transport Team Leader.
About you:
To be successful in this role you will have:
Drivers Licence (Class C)
- NSW
Certificate III or extensive experience working as a scheduler in a Community Transport environment.
Experience in Aged Care
Extensive knowledge of Microsoft office and database systems
Demonstrate highly developed verbal and written communication skills, with a solid attention to detail
Working with us:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.
Position details:
Permanent full time role, S0566, Salary: Starting from $66K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts.
Next steps:
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community. Apply on Kit Job: kitjobau.com/job/3qpohm
Highlights
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Company nameThe Hills Shire Council -
Job positionClient Support Officer Transport Baulkham Hills
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