Administration Assistant (Castle Hill)

In this role, you will provide **customer service and administrative support** to participants and team members, helping the business achieve its goals. Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks. This is a temporary full-time position up to 12 months and based in Castle Hill.

**Key Responsibilities**
- Respond to participant and stakeholder enquiries promptly and professionally
- Manage leads and support conversion to active participants
- Maintain accurate CRM records (Salesforce preferred)
- Process invoicing and billing accurately within required timeframes
- Contribute to continuous improvement initiatives and quality service delivery
- Participate in team meetings, training, and performance reviews

**What We’re Looking For**
- Experience in Disability, Aged Care, Healthcare, or lived experience
- Tertiary qualifications in Administration/Business Support or relevant experience
- Strong communication and stakeholder management skills
- Excellent planning, organisational, and relationship-building abilities
- Proficiency in Microsoft Office (especially Excel)
- Experience with CRM systems (Salesforce highly regarded)
- High level of self-motivation and attention to detail **- About MyIntegra, Part of the APM Group**

Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.

As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities.

Joining MyIntegra means accessing opportunities within a dynamic and growing global business. Learn more at apm.net.au **- We offer**

Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:

- A flexible, supportive, and friendly team workplace
- Ongoing training, career progression, and professional development opportunities
- An attractive salary
- Comprehensive Employee Assistance Program
- Paid parental leave with top-up opportunities
- Discounts at major retailers and an employee recognition program **- Ready to Join?**

**Application Process Apply on Kit Job: kitjobau.com/job/3qzcdj