Customer Relations Officer (Cessnock)

**About the Prospect**: Are you a skilled customer service professional who thrives in a fast-paced environment and takes pride in delivering exceptional service to promote a positive corporate image? If so, we have an exciting opportunity for you to join our dedicated Customer Relations team!

As a Customer Relations Officer, you will be the first point of contact for our community, providing high-quality service at the front counter and over the phone. This vital role calls for excellent interpersonal skills, allowing you to communicate effectively with both internal and external stakeholders, understand their needs, and deliver accurate information promptly and professionally.

To find out more about your next career opportunity: Position Description

**Remuneration**: $63,952
- $74,050 per annum plus superannuation

**The Benefits**:

- Full-time 35 hours per week
- Flexible work arrangement options including hybrid work arrangements and a monthly RDO
- 12.5% superannuation
- Generous leave entitlements including Long Service Leave after 5 years
- Paid Parental Leave
- Ongoing training and development opportunities including access to Council's Study Assistance program
- Generous corporate fitness program for you and your immediate family members
- Weekly Health and Wellbeing programs held on site
- Free flu vaccination program
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley!

**About You**: To be successful in this role, you need a Certificate III in Customer Service, Office Administration or a related field, along with demonstrated experience in a high-volume customer service environment. Strong communication skills and a commitment to exceptional service are essential, as is the ability to multitask and resolve issues effectively.

**What's Next?**: **Pre-Employment Screening**: **About Us**: At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

**Applications Close: Thursday 12 June 2025 at 11:30pm**

**Who to Contact: Sharyn Clements, Customer Contact Team Leader, on (02) 4993 4255**
- Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice._ Apply on Kit Job: kitjobau.com/job/3qzkl4