Head Concierge & Guest Experience (Queensland)

This is a rare opportunity to step into a Head Concierge role at a premium IFM Investors asset, where exceptional service, relationships and experience truly matter. If you come from a hotel, luxury hospitality or premium front‑of‑house background, this role offers the chance to take your service expertise into the commercial property world, without losing the customer focus you love. You’ll be the face of the building, setting the tone from the lobby, building strong tenant relationships and delivering a polished, memorable experience every day. Your Responsibilities
- Act as the face of the building, delivering a warm, professional and personalised welcome
- Build strong relationships with tenants, owners and key stakeholders
- Lead day‑to‑day concierge and lobby operations
- Manage visitor arrivals, access passes and front‑of‑house processes
- Take ownership of the conferencing centre experience, from bookings to set‑ups
- Support activations, events and customer experience initiatives
- Handle enquiries and issues with confidence, discretion and efficiency
- Manage the building’s flexible event and meeting spaces, ensuring best‑in‑class service is delivered to both tenant partners and external customers About You
- Background in hotels, luxury hospitality, concierge or premium front‑of‑house roles
- Naturally service‑driven with a strong eye for detail
- Confident, polished and comfortable engaging senior stakeholders
- Organised, calm under pressure and solutions‑focused
- Enjoys being hands‑on and visible in the building
- Comfortable using systems and basic AV / technology Why join CBRE?
- Structured training, mentoring and national mobility opportunities
- Employee networks, wellbeing programs & corporate benefits
- Paid volunteer leave and community impact initiatives
- An inclusive culture where everyone belongs — including people with disability and First Nations talent At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We welcome and encourage First Nations People to apply. Be inspired to elevate your career to recent heights. We look forward to hearing from you!
- Please note the successful applicant will be required to undertake pre‑employment background screening by our external third‑party provider.
- Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3pt7x1