Enterprise Dynamics 365 & Azure Solution Architect (Queensland)

Solution Architect
- Dynamics 365 & Azure 12 Month Contract About the Role An exciting opportunity exists for an experienced Solution Architect to lead the design and delivery of an enterprise-wide Customer Relationship Management and Case Management platform built on Microsoft Dynamics 365 Customer Service. You will play a key role in shaping the organisation's digital future by defining architecture standards, developing solution blueprints, and supporting the implementation of a scalable, enterprise-grade platform. This role will see you working closely with internal stakeholders, Microsoft, and delivery partners to design and implement innovative, future-ready solutions. Key Responsibilities Solution Architecture
- Develop and maintain a comprehensive Solution Blueprint, including:
- Conceptual and logical architecture designs
- Functional and integration design models
- High-level data models and migration strategies
- Security and non-functional requirements
- Solution management and reporting frameworks
- Design scalable solutions leveraging Dynamics 365, Power Platform, and Azure services
- Support onboarding of new solutions onto the enterprise platform Stakeholder Engagement & Delivery
- Collaborate with Microsoft and implementation partners to deliver the enterprise platform
- Engage with business and technology stakeholders to define requirements and outcomes
- Translate business needs into clear architectural designs and technical direction
- Support cross-functional teams through design and delivery phases Architecture Governance
- Ensure solutions align with established architecture standards and frameworks
- Provide guidance on best practices across security, compliance, and information management
- Maintain adherence to organisational and industry standards
- Promote consistency across Power Platform and broader technology solutions Skills & Experience
- Minimum 10 years' experience as a Solution Architect within large, complex environments
- Solid background in enterprise architecture, including integration, data, and platform design
- Extensive hands-on experience with:
- Microsoft Dynamics 365 (CRM, Customer Service)
- Microsoft Power Platform
- Azure-based solution architecture
- Proven ability to design end-to-end solutions that modernise legacy systems and deliver new digital capabilities
- Excellent communication skills with the ability to influence and guide stakeholders at all levels
- Strong consulting and stakeholder management experience Desirable Certifications
- Dynamics 365 Customer Service Functional Consultant
- Azure Solutions Architect Expert
- Power Platform Functional Consultant or Solution Architect Linda Jona Consultant Let's connect ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more
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