Guest Service Agent (Queensland)

Breakfree Grand Pacific, 100 Bulcock St, Caloundra, Queensland, Australia BreakFree Grand Pacific Resort is located on the picture‐perfect beachfront of Caloundra, with a range of one, two and three‐bedroom apartments and resort‐style pool. It is a busy favourite for travellers seeking a leisurely break. There is plenty to keep you occupied during your downtime. Visit one of the many shops, cafés or restaurants overlooking Pumicestone Passage or soak up the sun and surf across a range of the Sunshine Coast's finest beaches. Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Casual loading on all hourly rates! Base rate of $*****. With loadings: Monday‐Friday $*****ph, Saturday $*****ph, Sunday $*****ph and public holidays $*****ph. Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check‐in to check‐out Serve as a confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must‐visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Qualifications Cutting-edge approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi‐task and thrive under pressure, supported by strong organisational and time‐management skills Proficiency in both written and verbal communication Previous experience in hotel front desk operations is a valuable asset Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays Benefits ALL Heartist Membership — take advantage of discounts on accommodation and food & beverage worldwide Family & Friends Discounts — available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program — earn status & reward points on your worldwide stays Learn Your Way — support your career development with access to Accor's industry‐leading training platforms, Accor Academy and Typsy Build Your Network — with more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities — we are a world‐leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, we offer limitless opportunities to grow your career #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3ql7cm