Customer Support Manager - Calamvale Parklands Care …, Queensland

Calamvale Parklands Care Community, 8 Raffin Crescent, Calamvale, Queensland, Australia About the Role We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Calamvale Parklands Care Community. What's on Offer
- 12% superannuation Why Choose Opal
- True work-life balance— reliable Monday to Friday hours, no weekends
- Career development through our Opal HealthCare Academy
- Leadership pathways— grow your career in a supportive, values‑led environment
- $5,000 referral bonuses for bringing a friend onboard
- National secondment opportunities to grow your career while exploring current locations
- Sector-leading systems & innovation What You'll Do
- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
- Lead and inspire a team to deliver exceptional administrative and customer support services.
- Build lasting, trusting relationships with residents, families, and key community partners.
- Ensure our care community is a welcoming environment and a hub of connection.
- Manage the efficient day-to-day operations of our administration function. What You'll Need
- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded).
- Proven leadership skills with experience coaching and mentoring a team.
- Exceptional communication skills with a genuine passion for helping people.
- An organised, empathetic nature with the ability to manage sensitive conversations. Lead with Heart Join a team where your skills in building trust and community directly bring joy to those we care for. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7g9r