Customer Service Representative (Brisbane) (Queensland)

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Archerfield, QLD. Made in Australia since ****, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. What Will You Do?
- Manage your customer portfolio via phone and email, providing tailored solutions to customers, reporting, and ensuring a positive customer experience.
- Provide quotes and respond to queries; prepare and enter customer orders into our operating system.
- Collaborate with internal stakeholders (marketing, warehouse, and sales departments) to meet or exceed customer expectations and requirements.
- Coordinate and manage the end-to-end logistics process, including compliance with relevant regulations, and update all necessary systems that manage orders.
- Manage the relationship with logistics providers and internal stakeholders, working together to improve cost efficiencies, resolve issues, and seek ways to enhance the customer’s experience. More About You
- Demonstrates behavioural flexibility to collaborate with a mix of personalities and behavioural styles.
- Has the ability to understand and uncover customer needs and transform them into improved service offerings.
- Exhibits a commitment to safety and well-being while caring for others.
- Excellent communication, negotiation and interpersonal skills.
- Strong customer focus with the ability to resolve issues effectively and efficiently.
- Quick to pick up new and custom IT systems.
- Proactive approach in building constructive and effective relationships.
- High attention to detail and capability to complete multiple tasks simultaneously. Why BlueScope
- Learn and develop – opportunities to build skills specific to your role and aspirations, supported by a lifelong learning culture.
- Create creative solutions – seek better, smarter ways to solve problems and create sustainable solutions.
- Experience connection and care – a positive, inclusive work environment that values safety and well‑being.
- Deliver work that matters – every action strengthens customers and communities for the future. At BlueScope we offer work‑life flexibility through our B‑flex program and foster an inclusive setting where every employee feels respected and valued, welcoming people of all backgrounds, skills, experiences, and perspectives. We encourage Women and First Nations people to apply. We are passionate about driving sustainability outcomes that matter to our communities, including action on climate and our **** net zero goal. Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r83ta