Customer Delivery - Leading Hand (Shift Leader) (Queensland)

Operations Leading Hand (Driver Shift Supervisor) Location: Brisbane Airport, Brisbane, Queensland, Australia Overview Denata catering & retail invites a dedicated qualified to the Brisbane Airport Catering team as a permanent full‑time Operations Leading Hand. The role blends leadership, safety focus, and hands‑on driving duties to ensure seamless service for airline customers. Key Responsibilities
- Assist in leading and coordinating the Customer Delivery team.
- Ensure productivity and performance criteria are met in the designated area, including completion of regular performance assessments.
- Organise and coordinate work within the area of responsibility.
- Supervise catering trucks to safely deliver to aircraft on schedule.
- Lead by example and perform all duties of a Driver.
- Assist in training and inducting new workers.
- Perform administrative tasks such as shift reports and rostering.
- Follow up on discrepancies and ensure accurate in‑flight meal loading. Qualifications & Requirements
- Clean HR Driver's licence.
- Ability to perform frequent manual handling tasks.
- Flexibility to work around flight schedules.
- Strong verbal and written communication skills.
- Clear National Police Check required.
- Demonstrated leadership, decision‑making and organisational skills.
- Availability to work 38 hrs/week (full‑time).
- Hands‑on, leading by example. Benefits
- Close‑knit, safety‑dedicated team.
- Competitive pay and penalties.
- Free on‑site parking, meals and uniforms.
- Career development and national relocation opportunities.
- 5 weeks annual leave.
- Discounts at numerous retailers, discounted health insurance, novated lease options and wellbeing resources. About dnata catering Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering, retail, food manufacturing and airport lounge management, our group of diverse brands delivers extensive service capabilities. We operate 16 facilities across 10 cities and employ over 4,000 people who produce over 64 million meals and service more than 250,000 flights annually. Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. How to Apply Upload your resume to start your journey with dnata catering. Visit and explore our careers page. Please use the following link to apply: #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr38d