Manager, Operations (Gold Coast) (Queensland)

Primary Responsibilities Under the direction of a site or multi‑site General Manager, the Operations Manager supports the direction, coordination, and evaluation of product movement and customer service. They carry out management responsibilities in accordance with the organization’s policies and applicable laws, including training employees, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems through subordinate supervisors. What You’ll Do
- Ensure budgeted revenues, expenses, and targets are met.
- Ensure sales and business development initiatives are met.
- Monitor, document and improve the procedures and KPIs related to all aspects of product handling and customer service.
- Work with the General Manager to develop annual facility budgets.
- Perform regular inspections to ensure compliance with food safety and occupational safety laws and guidelines.
- Set and achieve housekeeping standards that model orderliness, cleanliness, and maintenance procedures.
- Model best safety practices to ensure a safe and compliant workplace.
- Set and meet claims targets and ensure the security of the facility(s).
- Build positive relationships with customers.
- Carry out management responsibilities in accordance with policies, including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints; and resolving problems.
- Submit required reports on a timely basis.
- Maintain operational procedures for verification of shipments, handling, disposition of merchandise, and warehouse inventory, meeting quality control standards for perishables.
- Coordinate activities of the distribution warehouse with sales, record control, and purchasing departments to ensure merchandise availability.
- Direct reclamation of damaged merchandise.
- Assign projects within the scope of responsibility.
- Recruit, hire, train, appraise, and coach supervisor‑level team members.
- Ensure compliance with employment laws.
- Monitor progress toward department goals and provide reports.
- Review orders or schedules to ascertain product data.
- Ensure compliance with all company policies and all Federal, State, and Local OSHA regulations.
- Prepare operational schedules and coordinate activities, establishing priorities and sequences for products.
- Provide a safe work environment through personal actions, identifying safety concerns and cost‑saving opportunities; conduct quarterly safety training.
- Support the Company Performance Management Program (PMP).
- Inspect machines and equipment, review operating reports, and resolve operational/maintenance issues.
- Develop and/or revise standard operational and working practices, observing workers for compliance.
- Ensure compliance with all transportation and safety regulations.
- Manage the site sanitation program.
- Report on‑job injuries and accidents, facilitating modified duty assignments.
- Other duties as requested. What Experience and Education You Need
- 5 years supervisory experience.
- Diploma or degree in Business or Logistics is preferred. Tools and Technology Required
- Experience with WMS or similar warehouse management systems.
- Advanced spreadsheet modelling.
- Familiarity with RF applications.
- Familiarity with labour management applications. What Could Set You Apart
- Ability to manage supervisors and employees.
- Ability to work in a fast‑paced, deadline‑oriented environment.
- Strong communication skills with a variety of individuals.
- Attention to detail.
- Strong interpersonal skills and judgment in communicating with staff.
- Willingness to develop mentoring relationships and contribute experience, skills, and wisdom to subordinate employees.
- Receptive to management development suggestions and willingness to seek additional knowledge for job growth.
- Solid relationship skills; ability to provide and model leadership behaviors, defuse conflict, and collaborate without exhibiting extreme behavior.
- Excellent written and oral communication skills.
- Proven ability to juggle multiple tasks simultaneously.
- Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to solve complex problems.
- Strong customer service orientation with high sense of urgency to meet objectives and deadlines. Physical Requirements To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform them. Reasonable accommodations may be made for qualified individuals with disabilities. Work Setting The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer Our associates know the answer to the question "What’s in it for me." We offer best‑in‑class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well‑being. When you join Americold you join a values‑oriented company with a transparent mission. We help our customers feed the world. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rs6vk