Dental Receptionist / Patient Care Coordinator - West Lakes, SA

Dental Receptionist / Patient Care Coordinator West Lakes | 3 Days Per Week | Growth Opportunity Why Join Providence? ???? Relationship-based practice, not a volume-based clinic ???? Modern, independently owned dental practice ???? Supportive and positive team culture ???? No weekend work ???? Opportunity for additional hours as the practice grows About Us At Providence Dental Care, we believe everyone deserves to look forward to coming to work in the morning. Great workplace cultures do not happen by accident. They are built by good people who genuinely care about their patients, support their teammates, and take pride in what they do. We are not building a volume-based practice. We are building a relationship-based practice where patients feel genuinely cared for and team members take pride in knowing the people behind the appointments. We provide general dentistry, crowns and bridges, implants, orthodontics, and specialist paediatric dentistry. Our focus is simple: Treat people well. Build genuine relationships. Deliver high-quality care. The Role This role is much more than answering phones and booking appointments. You will often be the first person our patients speak to and the last person they see before leaving. The way you interact with patients can shape their entire experience with our practice. We are looking for someone who genuinely enjoys helping people and takes pride in creating a great experience for every patient. Hours ???? Monday, Tuesday & Friday ???? 9:00am to 5:00pm There is some flexibility for the right candidate. As the practice continues to grow, there will be opportunities for additional hours. The role has the potential to increase to full-time hours in the future if that is something you would like, however we are equally happy for it to remain part-time. At present, the role does not include weekend work. Additional weekend hours may become available in the future if desired, however these would be entirely optional. What You'll Be Doing
- Greeting patients warmly and professionally
- Managing appointment bookings and schedules
- Answering phone and email enquiries
- Processing payments, HICAPS and Medicare claims
- Coordinating treatment plans and patient follow-up
- Managing recalls and patient communication
- Assisting patients with appointments, questions and concerns
- Maintaining patient records and correspondence
- Processing referrals and specialist communications
- Supporting the clinical team
- Assisting with front-end administration and day-to-day operations
- Helping create a positive patient experience from first contact through to completion of treatment
- Identifying opportunities to improve systems and processes
- Taking ownership of tasks and helping solve problems before they become issues Who We're Looking For We are looking for someone who:
- Enjoys helping people
- Is highly organised and detail-oriented
- Is self-motivated and able to work independently
- Takes ownership and solves problems
- Communicates confidently and professionally
- Is reliable and dependable
- Works well within a team
- Takes pride in delivering a great patient experience
- Wants to contribute positively to workplace culture
- Holds permanent resident status in Australia Most importantly, we are looking for someone who genuinely cares about people and takes satisfaction in helping patients feel comfortable, informed, and cared for. Experience We Would Love To See Highly regarded, but not essential:
- Previous dental reception experience
- Experience as a dental assistant or dental nurse
- Familiarity with Core Practice software
- Treatment coordination experience
- Marketing or social media experience
- Content creation, copywriting, journalism, communications or English-based backgrounds
- Customer service or patient-facing healthcare experience If you have an interest in patient communication, marketing, social media, or content creation, we would love to hear about it. Experience is highly valued, and we would ideally love to find someone who can bring existing dental reception experience to the role. Opportunities For Growth ???? As the practice continues to expand, there will be opportunities to develop your role based on your strengths and interests. Future opportunities may include:
- Treatment Coordination
- Marketing and patient communications
- Team leadership
- Practice management responsibilities
- Operational and business development projects What We Offer
- Above award remuneration based on experience and value
- Flexible part-time hours with the opportunity for additional hours as the practice grows
- Ongoing training and professional development
- A modern, technology-driven practice
- Supportive leadership and mentorship
- Opportunities for career growth as the practice continues to expand
- A genuinely positive and supportive team culture Apply Now ???? Please submit your CV and a cover letter telling us a little about yourself, your experience, and why you think you would be a outstanding fit for Providence Dental Care. We look forward to meeting you! Apply on Kit Job: kitjobau.com/job/3rfgnd