Sales & Bookings Manager (Coburg)

About the Role We’re looking for a confident, people-first Sales & Bookings Manager to become the heartbeat of our client experience. This is more than just a bookings role — it’s about building real relationships, creating unforgettable first impressions, and helping clients feel confident from enquiry through to appointment. You’ll be joining a fast-paced, high-performing studio environment that values quality, creativity, and genuine customer connection. We want someone who brings energy, professionalism, and a sharp edge to everything they do. If you thrive under pressure, love communication, and know how to turn enquiries into loyal clients, we want to hear from you. Key Responsibilities
- Managing bookings across multiple studio locations
- Handling high volumes of inbound and outbound client communication via phone
- Converting enquiries into consultations and confirmed appointments
- Delivering an exceptional customer experience from first contact to booking
- Building strong rapport and long-term relationships with clients
- Managing booking systems and daily operational workflows
- Responding to social media enquiries and online booking requests
- Achieving KPI and conversion targets
- Working closely with artists to match clients with the right style and experience
- Consulting with clients on tattoo concepts and ideas (training provided)
- Helping maintain the studio’s premium reputation and client experience standards About You
- Minimum 3 years’ experience in sales, bookings, client services, or similar roles
- Robust communication and relationship-building skills
- Confident, organised, and quick-thinking under pressure
- Customer-obsessed with high attention to detail
- Passionate about delivering quality experiences and outcomes
- Comfortable working autonomously in a fast-paced environment
- A natural problem solver with a proactive attitude
- Passionate about creative industries, culture, and people
- Looking to grow long-term within an ambitious and evolving business What You’ll Get
- Competitive salary + performance incentives
- Opportunity to work alongside some of Australia’s leading tattoo artists
- A creative, energetic, non-corporate work environment
- A supportive team culture built on trust, respect, and collaboration
- Career growth opportunities within a rapidly growing business
- The chance to be part of a brand that values authenticity, creativity, and excellence Apply on Kit Job: kitjobau.com/job/3qbynb