Bank Manager - Coburg, Vic

**Be supported to hone your leadership skills and inspire others**:

- **Get things happening for our customers
- and your career**:

- **Significant leadership role with a direct impact on the community**

**What’s the role?**

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own. Inspiring a team of customer service and sales specialists, you’ll set the standard for the Westpac Group experience
- and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s overall success
- holding financial, risk and operational accountability
- whilst ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

**This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.**

**How will I help?**
- Hold accountability for **compliance**and **risk**management
- build a culture of doing the right thing
- Lead your team in **building customer digital confidence**by driving Digital First conversations to **grow digitally active customers**:

- Uplift branch staff **home loan referrals**into the Lending team to achieve the branch’s home loan **settlement targets**:

- Drive customer **acquisition**, **service**and **retention**- building genuine connections with customers and the community and **resolving**customer concerns effectively and efficiently
- **Recruitment**, **training**, **retaining**and **performance management**of frontline branch staff
- **Drive results**that have a clear, positive and direct impact on overall **branch performance**

**What do I need?**
- Strong **leadership**experience, ideally gained in a Retail Banking environment (preferred, not essential)
- Proven experience of holding accountability for **risk**and **compliance**, staff **performance**and **customer**experience
- **High-energy**, with an ability to **inspire**and **motivate**a diverse team
- Experience of working to fulfil **business**performance targets**and **spur growth**:

- Ability to effectively **de-escalate**and address challenging situations by using solid **communication**and **problem-solving**skills

**Why join us?**

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone
- no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here. Apply on Kit Job: kitjobau.com/job/3qm9xj