Senior It Helpdesk Technician Boambee

Are You the Person for Our Team?

We are looking for an “A-player”. You will be hard working, driven, highly motivated and live up to the very high technical standard for our IT Experts. You will be working alongside a energetic team and always go above and beyond for our clients. We are a growing business that provides top‑of‑the‑class IT support for business clients in the Coffs Harbour / Port Macquarie area.

Responsibilities Helpdesk Support Level 1, 2 and 3 Setup & support server environments 2012, 2016, 2019, Hyper‑V, SQL, Exchange 3rd‑party and occasionally Linux Setup & support desktop environments Windows 10 and occasionally MAC Setup & support mobile devices, Android and iPhone Setup & support many network devices, including Ubiquiti Microsoft Office 365, MYOB, Global Spam Filtering, Managed AV, Managed Backup and many other cloud solutions Setup and maintain an expanding cybersecurity program Setup, troubleshoot, support, optimise, patch, fix and all things in between Job is 50% in the office, 50% on‑site and sometimes work can be from home

Qualifications Desktop, server and cloud helpdesk support background with at least three years' experience, ideally in an MSP setting An eye for detail and a commitment to doing things right the first time Skills in networking, Active Directory, DNS, DHCP, routing, NTFS, Azure, RMM, PSA Logical troubleshooting skills, able to work autonomously and collaborate with other IT teams and vendors to resolve complex infrastructure or application problems Ability to become a “Level 7 intrapreneur”

J-18808-Ljbffr J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rlbuc