Services Officer ALR (Colac)

Services Officer ALR (Annual Leave Relief) Geelong
- 4 Month fixed term contract (full time)
- Paid training, including a Certificate 3 in Rail Customer Service
- June start V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About the role As a Services Officer, you are integral to the success of V/Line’s Customer Group. This role is a Full Time 4-month fixed term contract starting either 15th or 22nd June and ends on 19th October at this stage. The successful candidate will be covering other Service Officer roles during periods of annual leave relief along the South West line from Tarneit to Colac, so you must be prepared to travel and have lots of flexibility in your work schedule. Our Services Officers are the first point of contact for our passengers. These hands‑on roles will see you selling Mykis, making announcements, coordinating coach activities and de‑escalating situations as they arise while making sure that all V/Line passengers are provided with fantastic customer service. You'll need to stay on the lookout for any risks or hazards around the station, ensuring that the station is neatly presented and always maintained (including cleaning toilets and washing windows). Keep in mind that you will need to work at 24/7 rotating roster, and you will be required to sign on and work at various stations along the South West line within 80km of your home depot as listed above. Services Officer key accountabilities include:
- Assist with ticketing, fare checking, and luggage handling
- Ensure trains are ready for service, from cleanliness to functionality
- Work through service disruptions and emergency situations with calm professionalism
- Manage and report any equipment or facility issues About you A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism. You will also need to be very flexible with your work schedule, as this role can have some last‑minute shift changes of up to only 12 hours’ notice. Our ideal candidate will possess the following:
- The ability to work a 24/7 rotating roster
- Strong attention to detail and problem‑solving skills plus exceptional face to face customer service experience
- A valid driver’s license
- Completion of Year 10 or equivalent
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights To be considered for this role, applicants must address the following key selection criteria within their application, as this forms part of our merit‑based recruitment process:
- Hold a valid driver’s license with no restrictions
- Have own transportation
- The ability to work a 24/7 rotating roster (including weekends and public holidays)
- Prepared to travel to stations from Tarneit to Colac
- Have a minimum of 4 years face‑to‑face customer service experience Why V/Line In addition to free myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Agile environment – V/Line operates in a constantly changing space. Join a fast‑paced and exciting organisation.
- Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy . We take this opportunity to welcome and encourage applications from First Peoples. We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practising the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present. At V/Line, safety is our priority. Successful applicants will undergo relevant pre‑employment and medical checks to meet our safeworking standards. Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qlukw