Customer Service Consultant (Carlton)

Why Smart? Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians
- many working in essential services, corporates, government, and not-for-profits
- to take home more money in their pay packets. Do you have what it takes to become a Smartgroup Customer Service Consultant Fleet? Reporting to the Customer Service Team Leader, we are currently looking to hire a Customer Service Consultant to join our team on permanent full-time basis. This role is accountable for delivering front line customer service (B2B) by answering inbound enquiries, responding to emails and the provision of a quality customer service experience. Key Responsibilities
- Managing incoming mail, sorting, and processing each day.
- Managing inbound calls to the main business enquiry line.
- Responding to all queries in a timely and professional manner.
- Managing Fuel card & Toll, including ordering, cancelling, packaging fuel cards & e-tags, to be sent to clients on arrival, and auditing accounts.
- Assisting in the registration renewal process, including timely payment of all renewals.
- Recording infringement information accurately and sending to client for action.
- Liaising with third party service providers such as road authorities, fuel/toll providers etc.
- Supporting new client implementations (driver kits, card/toll orders, data cleansing etc.)
- Conducting data validation and general data entry.
- Maintaining a high level of customer service and professionalism in all interactions.
- Anticipating client needs and ensuring client’s best interests when making decisions.
- Ensuring key tasks are completed within SLA (registration, fuel, toll, auction, enquiries, etc.)
- Ensuring all tasks are completed accurately and with attention to detail. Who you are:
- Demonstrated customer service experience or administrative experience supporting clients
- Ability to work competently with external service suppliers
- Able to complete process orientated tasks in a methodical and timely manner
- Experience in working in a high paced environment where a high level of attention to detail is fundamental
- Experience in fleet management, automotive or finance industry (desirable) Full Time Permanent Melbourne Based (5 days in office) What’s next? If you like the sound of this opportunity, discuss your interest in the role with your current manager and APPLY ONLINE. A member of the People & Culture team will be in touch to discuss next steps. Please note to be eligible to apply you should have been in your current role for a minimum of 9 months. An internal application does not guarantee progression to the interview stage. Your application will be reviewed, and feedback will be provided during the recruitment process. For more information, please find our Recruitment Policy and processes on our intranet. What’s in it for you? Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing advantages (of course!)
- Free flu vaccinations
- Employee Share Plan Grow with Purpose At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations. Show us you have what it takes If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today. Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand. Our Commitment to Diversity and Inclusion Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity. Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Bronze Employer on the Australian Workplace Equality Index We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level. Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Respectfully, no agencies please. Apply on Kit Job: kitjobau.com/job/3qfr9m