Customer Service Officer - Cardiovascular Centre (Fitzroy)

Job Description:

- Permanent part-time position ( twice a week shift)
- Great central location
- Excellent benefits including salary packaging

St Vincent’s Private Melbourne is a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee

We are looking for a dynamic Customer Service Officer with exceptional communication and administration skills to form part of our team in the St Vincent's Fitzroy Cardiovascular Centre. This role requires excellent interpersonal skills and adaptability. This is a fast paced environment and we are looking for someone who can work under pressure and maintain excellent interpersonal skills with a strong patient focus.

You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Cardiovascular Services Manager.

Your ability to deliver high quality customer service to all medical staff, nursing staff and patients is essential and your everyday duties will include: Responsibilities will include (but will not be limited to);
- Greeting patients and their families on arrival into hospital
- Booking appointment's for SVPHM's inpatient and outpatients
- Involved in invoicing and payments for outpatient services
- Admission / Discharge of patients to the Cardiovascular Centre
- Robust interpersonal and communication skills
- Proven attention to detail and ability to prioritise tasks in a dynamic environment
- Previous experience in a customer service healthcare environment, desirable
- Previous experience in patient record databases (IBA preferred)

Benefits include: A supportive and friendly atmosphere, salary packaging (increase your take home pay), ongoing education support, comprehensive orientation, uniform, discounted car parking and easy access to public transport. Competitive annual salary and conditions.

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.

As part of SVHA’s commitment to the federal government employment parity initiative, we strongly encourage Aboriginal and Torres Strait Islander people to apply.

Permission to conduct a police check is required. A valid Victorian working with children check is required.

Closing Date: 5 April 2026 11:59pm

Reconciliation Action Plan:

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