Specialist Medical Receptionist (Carlton)

- JOB ID: 2176
- SPECIALIST MEDICAL RECEPTIONIST
- PART-TIME – 4 DAYS PER WEEK (FRIDAYS OFF)
- CARLTON
- Are you an experienced Medical Receptionist who thrives in a fast-paced specialist practice and genuinely enjoys providing exceptional patient care? Our client, a highly regarded specialist practice located in Carlton, seeks a professional, compassionate and highly organised Specialist Medical Receptionist to join their dedicated team. This is an exciting opportunity for someone who takes pride in delivering outstanding patient service while supporting specialists and clinical staff in a skilled medical environment. About the Role: As the first point of contact for the patients, you will play a vital role in ensuring the smooth day-to-day operation of the practice. You will work closely with doctors, allied health professionals and administrative staff to provide a welcoming, efficient and supportive experience for all patients. Key Responsibilities:
- Answering telephone enquiries in a courteous and professional manner
- Managing appointments and patient bookings
- Liaising compassionately with patients and their families
- Communicating effectively with GPs, specialists, allied health professionals and their staff
- Receive and convey messages in writing, verbally and electronically
- Managing patient correspondence, scanning, filing and document preparation
- Handling incoming and outgoing mail
- Use of Xestro medical software
- Process patient accounts and receipt of the same
- Processing cash, EFTPOS and other payments in accordance with billing procedures
- Monitoring and ordering stationery and clinical supplies
- Coordinating meetings as required
- Maintaining confidentiality and adhering to practice policies and procedures
- Assisting in maintaining a clean, organised and professional practice environment
- Supporting quality improvement, risk management and accreditation processes
- Performing additional administrative duties as directed by the Practice Manager or Principal Doctors About You:
- Proven experience as a Specialist Medical Receptionist
- Strong knowledge of Medicare Benefits Schedule (MBS) processes
- Understanding of medical terminology and healthcare environments
- Excellent communication and interpersonal skills
- High attention to detail and accuracy
- Computer literacy (ideally Xestro)
- A professional presentation and compassionate approach to patient care
- The ability to multitask and remain calm under pressure
- Understanding of general practice accreditation and standards Hours of Work: This position requires an average commitment of 4 days per week, working 9:00 am to 5:00 pm. Additional hours may occasionally be required during periods of increased demand. What We Offer:
- Excellent remuneration package
- Supportive and professional team environment
- Opportunity for ongoing professional development
- Performance review following successful completion of a six-month probation period, and annually thereafter
- The opportunity to be part of a respected specialist medical practice committed to excellence in patient care If you are a motivated and experienced Medical Receptionist looking to join a supportive and professional healthcare team, we would love to hear from you. Apply now, quoting Job ID 2176. DOCTORS SECRETARIAL AGENCY
- Ph:[03 9853 0722](tel:03 9853 0722)
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