Business Support Officer - Family Services (Carlton)

Vacancy Details Position: Organisation Unit: Location: Tenure: Closing: Synopsis:
- Permanent Part time (2 days a week)
- $73,324 to $85,003 pro – rata (Dep on skills + exp) and 12% Superannuation About the role Join our Community Wellbeing Branch and play a key role in supporting services that help Melbourne’s families and children thrive. This position sits within the Family & Children’s Services team and provides reception based duties including essential administrative and operational support across multiple service areas. A little more about the role
- Provide excellence in front of house, administrative and operational support, including but not limited to bookings and procurement.
- Support the effective operation of our facilities, including maintenance, logistics, and resources
- Deliver exceptional customer service and experience across our service sites with ability to resolve all community enquiries
- Assist with projects, events, communications, and continuous improvement initiatives
- Work collaboratively with internal teams and external stakeholders to support service delivery outcomes Why join Team Melbourne? Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city. We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team. About you You are a proactive and organised professional who thrives in a fast-paced, service-focused setting. You bring strong communication and customer service skills and enjoy supporting both teams and community members. What your experience might look like
- Key Selection Criteria
- Strong customer service focus, with the ability to engage respectfully with diverse communities
- Demonstrated administration skills, including experience with procurement, finance processes, and corporate systems
- High level proficiency in Microsoft 365 and ability to produce accurate, professional documentation
- Excellent communication skills, with the ability to liaise effectively with a range of stakeholders
- Strong organisational and time management skills, with the ability to prioritise competing demands
- Ability to work collaboratively and contribute to a positive team environment Benefits of working with us
- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options. How to apply We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
- Attach your updated resume
- Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role. Submit your application no later than 11:45pm on Friday, June 5, 2026. A few important things to note – don’t miss out!
- Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
- Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
- We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check. Need more info? Refer to the position description below or contact Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. #LI-DNI Apply on Kit Job: kitjobau.com/job/3rm74q