Wellness Clinic Receptionist & Admin (Yandina Creek)

Position Description Clinic Receptionist & Administration Coordinator Shine Health & Wellness Location: Initially Yandina Creek then transitioning to Birtinya, Queensland Employment Type: Casual – Approximately 20–25 hours per week About Shine Health & Wellness Shine Health & Wellness is part of a growing wellness movement focused on helping people restore their physical, emotional, and mental wellbeing through advanced wellness therapies and genuine human care. We believe true healing goes beyond simply treating symptoms. Many of our clients come to us exhausted, overwhelmed, burnt out, emotionally depleted, or feeling like they have run out of options. Our role is to provide a safe, supportive environment where people feel genuinely seen, heard, and cared for. What makes Shine Health & Wellness different is our holistic approach. We focus not only on physical wellbeing, but also on the emotional and nervous system factors that may be contributing to illness, stress, fatigue, or chronic health challenges. We combine cutting-edge wellness technologies with genuine empathy, connection, and support to help our clients achieve meaningful improvements in their health and quality of life. At Shine Health & Wellness, our clients are never “just another patient.” We truly care about the people who walk through our doors and the impact their health challenges may be having on their lives, relationships, families, and future. This is meaningful work that changes lives. About the Role We are seeking a warm, organised, highly dependable, and people-focused Receptionist & Administration Coordinator to become a key part of our growing team. This role is the heart of the client experience and often the first point of contact for clients reaching out to the clinic. Your communication style, empathy, professionalism, and attention to detail will play a major role in creating a positive and supportive experience for every client. This role is ideal for someone who:
- Loves helping people
- Has exceptional communication skills
- Is confident, calm, and emotionally intelligent
- Thrives in a fast-paced environment
- Has strong administration and organisational skills
- Takes pride in delivering outstanding customer care
- Wants to be part of a purpose-driven wellness company making a real difference in people’s lives Male and female applicants are encouraged to apply. Key Responsibilities Reception & Client Experience
- Welcome clients warmly and professionally into the clinic
- Create a calm, supportive, and positive front-of-house environment
- Build genuine rapport and connection with clients
- Represent the Shine Health & Wellness brand with professionalism, warmth, and empathy
- Guide clients through the clinic experience and assist with general inquiries Bookings & Administration
- Manage the clinic booking system accurately and efficiently
- Respond to client inquiries via:
- Phone calls
- Emails
- Website inquiries
- Social media messages
- Text messages
- Follow up leads and client inquiries promptly
- Rebook clients and manage ongoing appointment schedules
- Process payments and transactions
- Coordinate communication between clients and clinic staff
- Ensure all inquiries and bookings are responded to in a timely and professional manner
- Maintain accurate client records and administration systems Team & Operational Responsibilities
- Work collaboratively and positively within the team
- Follow clinic systems, procedures, and operational protocols consistently
- Demonstrate professionalism, reliability, and accountability at all times
- Maintain excellent attention to detail across all administration tasks
- Support the smooth day-to-day operation of the clinic
- Participate in ongoing training and professional development What We Are Looking For Essential Requirements
- Excellent administration and organisational skills
- Outstanding communication and customer service skills
- High attention to detail
- Confidence using booking systems and digital communication platforms
- Ability to multitask in a busy clinic setting
- Professional presentation and conduct
- Strong emotional intelligence and empathy
- Reliable, dependable, and accountable work ethic Highly Valued Traits We are looking for someone who:
- Truly cares about helping people
- Has a warm, calming, and positive presence
- Communicates with empathy and professionalism
- Is proactive and solution-focused
- Takes ownership and responsibility
- Works well within a team environment
- Wants to grow personally and professionally
- Is passionate about health, wellness, and making a meaningful difference Our Culture At Shine Health & Wellness, culture matters deeply. We are building a team of people who genuinely care about helping others heal and improve their quality of life. We believe extraordinary client outcomes happen when advanced wellness therapies are combined with empathy, connection, and genuine human care. At the same time, we believe professionalism, accountability, and dependability are essential. To succeed in this role, you must:
- Show up consistently
- Support your team
- Follow systems and processes carefully
- Take ownership and responsibility
- Deliver exceptional service and care every day We are looking for people who are passionate about making a real difference in the lives of others while being dependable and committed team members. Our team members are supported with ongoing training and access to wellness therapies to help them perform and feel their best. Why Join Shine Health & Wellness? If you are looking for more than just a job… If you want to work in a positive, purpose-driven environment… If you want to help people feel better, regain hope, and improve their quality of life… This may be the opportunity you have been looking for. At Shine Health & Wellness:
- Your work has meaning and impact
- You become part of an inspiring and supportive team
- You help create life-changing client experiences
- You contribute to a growing movement focused on holistic wellbeing and transformation
- You work within a rapidly expanding wellness company We are not simply building clinics. We are building places of hope, healing, connection, and transformation. Apply on Kit Job: kitjobau.com/job/3r182v