Customer Service Representative 12 Month Full Time …, Geehi

About the Role

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.

As the first point of contact, you will manage inbound calls from Silverchain’s clients, care workers and various stakeholders, adeptly handling enquiries and ad‑hoc requests with professionalism and timeliness.

Industry experience and/or a passion for community work is highly regarded.

Responsibilities

Manage inbound calls and enquiries, provide timely assistance to clients and stakeholders, and handle ad‑hoc requests professionally.

Qualifications

Customer service experience (ideally within a call‑centre workplace)

Robust communication and active listening skills

Empathy, patience and a solution‑focused approach

Resilience and a positive attitude

Ability to work autonomously and as part of a team

Strong computer skills and experience with CRMs (Salesforce experience is advantageous)

Industry experience and/or a passion for community work is highly regarded.

Benefits and Working Conditions

This is a 12‑month fixed‑term contract for a full‑time prospect on a 75‑hour a fortnight contract. Working hours are scheduled between 8:30 am–5 pm, Monday through Friday. Based in Sydney, the role offers a hybrid arrangement after 2–4 weeks of on‑site training at our NSW Bella Vista office (3 days onsite, 2 days from home). Candidates must be able to attend the office regularly.

Additional Information

Prior to commencement, all preferred candidates must complete a National Police check, Work Rights check and confirm their COVID‑19 vaccination status (recommended).

EEO Statement

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3py9wh