Technical Project Manager - Retail POS Software Platform (Geehi)

Job Summary We are seeking an experienced Technical Project Manager to lead end‑to‑end coordination of delivery activities and drive alignment across teams. The role offers a adaptable hybrid working arrangement (3 days in the office), market‑aligned remuneration and requires a presence in Sydney with periodic travel. Key Responsibilities Pre‑Discovery
- Serve as the primary point of contact for all delivery activities.
- Plan, schedule, and coordinate all functional, non‑functional, and integration workshops with the customer program lead.
- Develop and manage workshop agendas, pre‑work packs, and assumption frameworks in advance of each session.
- Coordinate and brief internal SMEs (Solution Architect, Business Analyst, Integration SME, NFR SME, Commercial/Solution Management) ahead of each workshop.
- Manage logistics for onsite and remote sessions, including facilitation scheduling and AV/access coordination. Delivery Tracking & Output Consolidation
- Track progress across all activities and manage dependencies between workstreams that affect estimation and deliverable quality.
- Oversee the consolidation of workshop outputs into formal deliverables, including Program Cost & Effort Sizing Summary, Integration & Customisation Sizing Matrix, Capability & Readiness Assessment Report, Tooling & Licensing Considerations Summary, High‑Level Implementation Approach & Timeline, High‑Level Program RACI, and TCO Input Assumptions & Constraints Document.
- Ensure all outputs are clearly scoped as indicative and non‑binding, suitable for business case and investment purposes only. Stakeholder Management
- Manage the day‑to‑day working relationship with the customer Program/Project Lead and nominated SMEs.
- Facilitate timely review, feedback, and sign‑off on deliverables within agreed 5‑business‑day review cycles.
- Escalate risks, blockers, and assumption gaps to the Engagement Lead as required.
- Maintain transparent and professional written communications throughout, ensuring stakeholders remain appropriately informed. Change Control
- Manage any scope variations or change requests in accordance with the Project Change Control Procedure.
- Prepare and coordinate Project Change Requests (PCRs) for mutual review and authorisation. Solution Definition
- Transition from advisory coordination to structured delivery management across analysis and design workstreams.
- Manage expanded team capacity, including onboarding of additional resources aligned to solution design, integration, and configuration scoping.
- Maintain engagement governance with the customer, including formal reporting cadence, risk registers, and RAID log management.
- Coordinate delivery against an agreed design baseline, managing scope, schedule, and quality across all Solution Definition workstreams.
- Support development of the commercial and contractual framework for Pilot & Implementation.
- Lead delivery execution as the program transitions from design to build, configuration, and pilot deployment.
- Manage a multidisciplinary delivery team across onshore (AU) and offshore (Philippines/India or US) resources.
- Drive operational delivery to contractual SLA and milestone commitments.
- Oversee UAT coordination, pilot readiness, and go‑live governance in partnership with the customer project leadership.
- Manage formal program governance, reporting, and escalation pathways through to executive stakeholders. Skills, Experience & Qualifications Essential
- Proven experience as a Project Manager or Delivery Lead on large‑scale enterprise technology programs, preferably in retail or high‑volume consumer‑facing environments.
- Strong facilitation skills with experience running structured workshops for requirements, estimation, or design purposes.
- Experience managing SOW or contract‑based professional services engagements, including scope, change control, and commercial accountability.
- Exceptional written and verbal communication skills, with the ability to produce clear, executive‑quality documentation.
- Ability to operate effectively in an advisory capacity—providing structure and coordination without direct delivery authority.
- Familiarity with TCO modelling, effort sizing, and estimation frameworks for large technology programs.
- Project management certification (PMP, PRINCE2, or equivalent).
- Proficient in standard project management tooling (e.g., MS Project, JIRA, Confluence).
- Ability to operate as an onsite presence in Sydney with periodic travel as required. Highly Desirable
- Familiarity with unified commerce platforms, POS systems, or retail technology implementation programs.
- Knowledge of retail POS/SCO platforms (e.g., Toshiba, NCR Emerald, Diebold).
- Experience managing cross‑functional teams across onshore and offshore delivery models.
- Background in ITSM frameworks (ITIL) or managed services delivery environments.
- Experience contributing to or leading RFP response processes and/or SOW/contract negotiations.
- Experience in Agile or Scrum methodologies. Personal Attributes
- High degree of stakeholder credibility—comfortable engaging confidently with Customer’s executives, architects, and operational leads.
- Organised and detail‑oriented with a structured approach to planning and delivery tracking.
- Commercially aware—understands the boundary between advisory and delivery commitments and manages both accordingly.
- Proactive and solutions‑focused, with the ability to identify and resolve blockers without escalation where possible.
- Collaborative team player with the ability to coordinate across the global SME network.
- Calm under pressure with the ability to manage competing priorities across a time‑critical engagement. Diversity, Equity & Inclusion Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qot37