Customer Lifecycle Marketing Manager (North Sydney)

**About the Role**
- As the **Customer Lifecycle Marketing Manager** for **APAC**, you will execute customer expansion, adoption, and engagement programs across the Asia Pacific region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value.
- Reporting to the US Based Director, Customer Lifecycle Marketing, you will partner closely with APAC leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with regional nuance, ensuring APAC customers receive meaningful, timely, and data-driven engagement at every stage.

**What**You’ll** Be Doing**

**APAC** Expansion & Adoption Programs**- Execute APAC-focused customer lifecycle marketing programs that support upsell, cross-sell, product adoption, and renewals- Adapt global expansion and lifecycle stage frameworks to reflect APAC market dynamics, customer maturity, and buying behavior- Partner with APAC Customer Success and Sales leaders to align programs with regional renewal and expansion motions

**Cross-Functional Partnership**-
- Partner with Product Marketing to localize messaging, surface APAC customer insights into global strategy, and align with broader GTM priorities- Work with Advocacy and Community teams to elevate APAC customer stories through case studies, events, and thought leadership

**Customer Insights & Measurement**- Own and report on APAC lifecycle campaign performance KPIs for expansion pipeline, retention, product adoption outcomes, and engagement- Leverage Salesforce, Pardot, Pendo, 6sense, Tableau, Power BI, and related tools to connect customer behaviour to revenue impact- Translate performance insights into clear, actionable recommendations that improve targeting, campaign effectiveness, and regional results

**Lifecycle & Journey Execution**- Execute customer lifecycle programs from onboarding through renewal and advocacy, tailoring touch points based on stage, behavior, and customer profile- Refine regional customer journeys to reduce friction, accelerate activation, and improve long-term expansion outcomes- Partner with Content and Product Marketing to develop and deploy assets aligned to lifecycle stage, persona, and regional needs

**Customer Engagement & Advocacy**- Plan and execute APAC customer events such as user groups, webinars, regional events, and speaking opportunities- Identify and nurture customer champions for case studies, awards, and peer-led advocacy initiatives- Ensure globally aligned yet regionally authentic customer engagement experiences that strengthen retention and brand affinity- Manage customer swag fulfilment and incentive programs through Reachdesk

**Optimisation & Scale**- Design and execute A/B and multivariate testing to optimise lifecycle performance, adoption, segmentation, and revenue outcomes- Continuously refine targeting and messaging based on behavioural, engagement, and product usage insights, surfacing regional learnings that inform global lifecycle strategy and prioritisation- Other duties as assigned

**About You**- 5+ years of B2B SaaS customer or lifecycle marketing experience- Experience building targeted, behaviour-driven lifecycle programs across the customer journey- Proven track record of driving measurable expansion pipeline and renewal impact through lifecycle marketing programs- Experience executing global lifecycle frameworks within regional markets while adapting to local customer nuances-
- Comfort working cross-functionally with Customer Success, Sales, Product Marketing, and Advocacy- Hands-on experience with CRM, marketing automation, product analytics, and BI tools tied to revenue outcomes- Strong analytical, communication and project management skills, with the ability to turn insight into action- Ability to operate with urgency and clarity in a fast-scaling, ambiguous environment- Industry experience in IT, MSP, cyber security, or endpoint management required- Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive

**About Us**

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organisations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

**What You’ll Love**

We are a team-oriented, kind, and curious community We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week We reward your work with Apply on Kit Job: kitjobau.com/job/3qgxmv