Customer Service Representative (North Sydney)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ
- the skin
- meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Join our dynamic Customer Engagement Team (CET) in North Sydney, providing exceptional service to a wide range of B2B customers, including direct to clinics, grocery, and pharmacy wholesalers.

Key Responsibilities:- Coordinate with internal teams and build strong customer relationships.- Address and resolve task-related issues using existing solutions and analysis.- Work independently with general supervision to solve moderately complex problems.- Handle new account inquiries and set up new accounts.- Analyse and process claims for aesthetic and wholesale customers.- Track deliveries and resolve any delivery issues with our 3rd party vendors.- Manage invoicing, ensuring accuracy and timely entry into internal and external systems. Skills & Qualifications:
- Relevant experience in order management or a similar role.- Proficiency in using and basic troubleshooting in ERP systems, CRMs, and order management systems.- Excellent communication skills with the ability to engage effectively with stakeholders.- High attention to detail and the ability to navigate challenges.- Strong Excel skills: familiarity with systems integrations is a plus.- Ability to manage busy inboxes and prioritize tasks effectively.- Thrive in a fast-paced, exciting environment.- Cooperative with a growth mindset.- Resolve customer issues and complaints with empathy and efficiency.- A positive attitude and a commitment to continuous improvement.

What we offer in return

We are committed to providing a competitive salary package along with additional benefits such as:
- Professional development, offering opportunities for training, education, and career advancement.- Employee recognition and rewards for outstanding performance.- Health and wellness advantages to support your well-being.- A supportive, inclusive, and diverse work environment. We plan to set you up for success.- At Galderma, we believe in building a collaborative and diverse team. We value what every team member brings and believe in empowering people to thrive.

Next Steps- If selected, you will have a virtual interview with the hiring manager.- The final step is a meet and greet with your potential future colleagues and one of the senior managers.

Our people make a difference.

At Galderma, you'll work with diverse and talented people who are passionate about their work. We offer a friendly, collaborative environment where professionalism and excellence thrive. Apply on Kit Job: kitjobau.com/job/3qmyrt