Senior Quality Assurance Specialist - Life Insurance Claims …, North Sydney Council

A new transformational adventure awaits you. How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? Join us on this thrilling journey as we work towards becoming Australia's leading digital insurer. As a Senior Quality Assurance Specialist within our Life & Investments Claims team, you’ll play a critical role in strengthening the quality, consistency, and integrity of our life claims outcomes. You provide deep technical insight, independent assurance, and clear guidance that helps our claims teams deliver fair, timely, and customer‑centered decisions. Responsibilities
- Lead technical quality assurance activities across life claims portfolios to ensure alignment with Zurich standards and regulatory expectations.
- Provide clear, actionable insights that drive continuous improvement in claims quality, risk management, and customer outcomes.
- Partner with claims leaders and governance teams to embed quality frameworks into day‑to‑day operations.
- Use data and analysis to identify trends, risks, and opportunities for uplift across claims practices.
- Support capability building through coaching, knowledge sharing, and technical guidance, contributing to the evolution of quality assurance frameworks, processes, and reporting. Qualifications and Requirements
- Extensive experience in life insurance claims, with robust exposure to group and retail claims environments.
- Proven background in technical claims.
- Background in quality assurance, governance, or audit related roles.
- Strong understanding of life claims assessment processes and relevant regulatory legislation.
- Ability to analyse quality data and translate insights into practical, value‑adding actions.
- Experience engaging with senior stakeholders and influencing quality outcomes.
- Confidence working with systems, reporting tools, and evolving digital environments.
- Minimum Certificate IV in Life Insurance. Benefits
- 5 weeks of annual leave for permanent staff plus 15 days of personal/carer’s leave.
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
- Wellbeing payment of AUD$500 per year and a AUD$295 new‑starter e‑voucher for your work‑from‑home set‑up.
- Award‑winning training programs and career development support.
- Collaborative, inclusive, global teams and opportunities for global mobility.
- Green office initiatives and environmental commitments.
- Employer of choice recognitions including WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qi09b