Customer Service Consultant North Sydney Council
Customer Service Consultant North Sydney Council
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North Sydney Council, Australia -
Posted: less than a week ago
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Description
About us
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Your current role
Love helping people and solving problems? As a Customer Experience Consultant, you'll be the go-to person for our customers, managing enquiries, resolving issues, and making sure every interaction leaves a positive impression. You'll collaborate with teammates, build strong relationships, and take pride in delivering results that really matter.
What you'll be doing
Handling a mix of inbound calls and emails from customers in relation to operating or novated leasing
Proactively following up with customers to ensure their issues are fully resolved
Keeping accurate records of customer interactions and outcomes
Collaborating with other teams to make sure customer solutions are seamless
About you
You're a strong communicator with excellent written and verbal skills, and you know how to keep a conversation engaging.
You're reliable, confident, and enjoy working in fast-paced, people-focused environments. You take ownership of challenges and thrive on making someone's day better through great service.
What will make you a outstanding fit
Previous experience in customer service (call centre, retail, hospitality
- all experience counts!)
Solid problem-solving skills and the ability to handle complex queries
Strong written and verbal communication skills
A friendly, positive, and skilled approach
The Perks
Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A "Dress for your Day" policy
Business hours
- no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards program, including a range of discounts from a variety of retailers
An extensive range of other employee benefits
Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4lnh
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Your current role
Love helping people and solving problems? As a Customer Experience Consultant, you'll be the go-to person for our customers, managing enquiries, resolving issues, and making sure every interaction leaves a positive impression. You'll collaborate with teammates, build strong relationships, and take pride in delivering results that really matter.
What you'll be doing
Handling a mix of inbound calls and emails from customers in relation to operating or novated leasing
Proactively following up with customers to ensure their issues are fully resolved
Keeping accurate records of customer interactions and outcomes
Collaborating with other teams to make sure customer solutions are seamless
About you
You're a strong communicator with excellent written and verbal skills, and you know how to keep a conversation engaging.
You're reliable, confident, and enjoy working in fast-paced, people-focused environments. You take ownership of challenges and thrive on making someone's day better through great service.
What will make you a outstanding fit
Previous experience in customer service (call centre, retail, hospitality
- all experience counts!)
Solid problem-solving skills and the ability to handle complex queries
Strong written and verbal communication skills
A friendly, positive, and skilled approach
The Perks
Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A "Dress for your Day" policy
Business hours
- no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards program, including a range of discounts from a variety of retailers
An extensive range of other employee benefits
Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4lnh
Highlights
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Company nameFleetPartners -
Job positionCustomer Service Consultant North Sydney Council
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