Customer Service Team Leader (North Sydney Council)

Job Description As the Customer Service Team Leader, you will play a pivotal role in ensuring the smooth execution of customer service activities, seamless execution and delivery of customer orders across all our channels. You will lead a team of customer service specialists, empowering them to achieve their full potential and ensuring a customer first approach. In This Role, You Will
- Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.
- Measure and review the efficiency and effectiveness of our customer service processes and procedures, identifying and implementing improvement opportunities.
- Liaise with customers and suppliers to optimise customer satisfaction and maximise efficiency.
- Evaluate external customer satisfaction and define and implement improvement activities based on these results.
- Oversee daily operations in customer service and explicit communication and collaboration with internal stakeholders; Sales, Logistics, Supply Chain.
- Coaching and development of a high performing team. Qualifications
- Previous demonstrated experience in a similar role or managing a team – please comment on the relevant experience you bring in your cover note.
- You have excellent data analytics and computer literacy – you’re proficient in Excel and preferably PowerBI, SAP, and CRM experience.
- You have great stakeholder management and relationship‑building skills.
- Valid long‑term AU work rights. What's in it for you
- Competitive salary with contributions to your super and a bonus opportunity.
- Support, training, and an extensive onboarding program.
- Delicious coffee and tea on site and quarterly free staff orders of your favourite coffee and tea brands.
- Career development opportunities.
- Opportunity to purchase up to 10 days of additional annual leave per year.
- Experienced and enthusiastic team. DE&I; Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I; at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7wnu