Group Insurance Claims Consultant (North Sydney Council)

Group Insurance Claims Consultant As a Claims Consultant, you’ll play a key role in supporting customers at a pivotal moment in their lives. Managing a portfolio of Life Risk disability claims, you’ll balance technical decision making with empathy, care, and clarity to deliver fair and timely outcomes. Working closely with senior claims leaders and specialist partners, you’ll help shape a high quality claims experience while contributing to continuous improvement as we modernise our systems, processes, and ways of working. Responsibilities
- Managing a portfolio of Life Risk disability claims in line with policy terms and service standards
- Delivering clear, timely, and compassionate communication to customers and stakeholders
- Maintaining strong oversight of claim workflows to ensure accurate and efficient outcomes
- Supporting quality assurance activities and continuous improvement initiatives
- Ensuring compliance with internal controls, regulatory, and legal requirements
- Building team-oriented relationships with internal teams and external partners Qualifications
- Experience managing Life Insurance or Life Risk disability claims
- Strong understanding of claims assessment, investigation, and coverage evaluation
- Ability to manage competing priorities while maintaining attention to detail
- Experience working within regulatory and compliance frameworks
- Confidence engaging with a broad range of internal and external stakeholders
- Relevant qualifications such as HSC or equivalent, with Allied Health or Legal studies well regarded Benefits
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work
- hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r99uu