Customer Service Associate Australia North Sydney

Customer Service Associate
- Australia

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create cutting-edge, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging cooperative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Responsibilities

Customer service for insurance voice process.

Excellent communication skills

Prior experience of contact center / customer services will be added advantage

Adherence to all the regulatory bodies in Australia

Achievement of agreed performance targets set by the business

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Ensure compliance with internal policies and procedures, external regulations and information security standards

Qualifications

Under Graduation

Additional Information

Day Shift

Seniority level

Entry level

Employment type

Full time

Job function

Customer Service

Industries

Outsourcing/Offshoring

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