Customer Service Specialist (North Sydney Council)

Job Description As a Customer Service Specialist (Retail) , you will play a key role in delivering a high‑quality customer experience by managing orders, resolving enquiries, and working closely with internal stakeholders. This role suits someone who is proactive, detail‑oriented, and thrives in a busy environment and managing multiple things at one time. Responsibilities Customer Orders
- Process retail customer orders accurately and on time
- Make sure orders are picked, shipped, and delivered within agreed timeframes
- Keep order details up to date in the system, including applying rejection reason codes where needed Customer Service
- Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way
- Escalate more serious or complex issues to the Customer Service Manager when required
- Log, track, and resolve all issues through the Incident Log Master Data
- Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners Supply Chain Support
- Build solid working relationships with key stakeholders and keep across stock availability
- Flag and elevate any supply or inventory issues early
- Work closely with the Planning team to ensure supply allocations are followed
- Monitor and manage order‑related KPIs with 3PL warehouse and transport partners Qualifications Working at JDE Peet’s is hands‑on and rewarding, giving you the opportunity to make a real impact while working as part of a collaborative, one‑team culture. We’re a fast‑paced, purpose‑driven organization focused on what matters most. Our environment values energy, agility, and bold thinking. If you’re ready to grow your career and contribute within a global business, JDE Peet’s could be the place for you. Key Skills & Experience
- Previous experience in customer service and/or order management
- Strong attention to detail with the ability to work to deadlines
- A proven ability to build strong working relationships with customers and internal teams
- High‑level written and verbal communication skills
- A self‑starter mindset with a focus on continuous improvement
- The ability to work well both independently and as part of a team
- SAP experience DE&I; Statement At JDE Peet’s, we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organization where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I; at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rh2dj