Store Training & Development Lead (Toowoomba) (Toowoomba …, Toowoomba Regional

Job Description As the Store Training & Development Lead, you will have the opportunity to create, support, and uphold a culture of collective high performance and great customer experiences across the store, ensuring the delivery of high quality product and service solutions on every occasion. Key responsibilities include:
- Undertake and assist with the onboarding and induction of team members new to JB or new to role
- Lead product training programs to ensure the sales team are well equipped to demonstrate and sell existing and emerging product categories
- Demonstrate, lead and coach a high level of customer service standards including pre, during and post the sale
- Utilise all available materials, tools and collateral to train the teams
- Work collaboratively as part of a team to deliver day-to-day store operations Qualifications
- Retail experience in high achieving teams
- Passion for training and developing people
- Willingness to facilitate and partake in training sessions
- Unerring passion for creating great customer experiences Benefits
- Fast paced and exciting setting where diversity is celebrated, and creativity and ideas are valued
- Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group
- Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings
- 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community
- Commitment to sustainability, on track to reach net zero carbon emissions by ***** and continue to improve the way we reduce, reuse, and recycle Equal Chance Statement JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfcnq