Customer Service Manager Wilsonton (Toowoomba Regional)

Overview Busby’s Recycling is a local family owned and operated business. After establishing over 40 years ago Busby’s has become the leading scrap metal and car recyclers in Toowoomba. Our trucks are fitted with the right equipment to handle the collection of small or large loads. We are seeking a highly experienced Customer Service Manager to join our team on a full time and permanent basis. We require reliable individuals with strong integrity who can contribute a positive, can-do attitude to both the role and the team. Responsibilities
- Maintain valuable customer relationships
- Oversee and assist with customer queries and concerns
- Process customer and supplier invoices (recipient created) using company specific software
- Provide customer summaries and reports using company specific software and excel
- Liaise with contractors and third parties to coordinate customer service outcomes
- Maintain business records
- Account reconciliations
- Ensure the company’s policies, procedures and standards are adhered to
- Co-ordination of personnel activities including but not limited to safety, training and supervision
- Report and collaborate with senior management to promote growth with customers and suppliers Qualifications
- Proven working experience in the same field
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Robust client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Ability to work both autonomously and in a team Salary and Benefits Salary: Between $70,000 and $75,000 per annum + Super Job Details Job Types: Full time, Permanent Pay: $70,000.00
- $75,000.00 per year Work Location: In person #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rn9gq