Claims Specialist (Toowoomba) (Toowoomba Regional)

Job Overview Location: 109 Neil Street, Toowoomba, QLD **** Contract Type: Permanent Full-Time & Part time Start Date: Monday 15th June **** Assessment Centre/Interview Dates: 26th May Salary: $62,000 exclusive of 12% super plus performance-based incentives (pro-rate for part-time) Training: 5-week full-time, fully onsite structured training program followed by additional onsite training within the first 3 months of commencement. For part-time candidates training is conducted full-time hours. Hybrid Working: After training, hybrid work applies. Responsibilities
- Phone-Based Role: Connect with customers directly, offering support and guidance.
- First Point of Reassurance: Provide initial support after claim lodgement.
- Guide Customers Through Their Claim: Explain coverage and next steps.
- Problem-solving: Seek solutions and make fair decisions balancing empathy with policy.
- Objection & Complaint Handling: Manage objections and complaints professionally.
- Critical Thinking: Assess situations and determine best course of action.
- Team Collaboration: Debrief after tough calls, share wins, learn together. Qualifications & Traits
- Compassion: Calm, reassuring voice that helps people feel supported.
- Resilience: Emotional strength to stay steady when calls are tough.
- Confidence: Ability to make clear, fair decisions and communicate them with care.
- Attention to Detail: Manage multiple claims and systems accurately.
- Empathy & Curiosity: Genuine interest in understanding customers and finding the best outcome.
- A Growth Mindset: Willingness to learn and adapt.
- Critical Thinking & Problem-Solving: Find solutions in challenging circumstances. Benefits
- Salary: $62,000 exclusive of 12% super plus performance-based incentives (pro-rate for part-time).
- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Staff discounts: Exclusive offers on Suncorp insurance brands and 400+ retailers.
- Reward & recognition programmes.
- Career development: Ongoing training with growth opportunities and support.
- Reputable employer: Inclusive and diverse organisation. Shift Options
- Full-time, Mon-Fri (8:00am-10:00am start window, latest finish 6:00pm, 37.5 hrs/week).
- Part-time, Mon-Fri (12:00pm-2:00pm start window, latest finish 7:00pm, 25 hrs/week).
- Part time, Mon-Fri (8:00am-10:00am start window, 25 hrs/week). EEO Statement At Suncorp we believe we are best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are passionate about creating a diverse, accessible and inclusive culture. If you require more information or adjustments to participate equitably in our recruitment process, please contact ****** for a confidential conversation. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvdx0