Residential Manager (Paddington)

Specific Accountabilities Specific accountabilities are the outcomes that you are required to produce. They describe why your job exists. Resident Experience & Engagement

- Develop and implement strategies to enhance resident satisfaction and foster a sense of community.

- Oversee resident engagement programs, ensuring regular communication, feedback collection, and meaningful consultation.

- Monitor and improve resident satisfaction

Relationship Management

- Serve as the escalation point for complex resident concerns and disputes.

- Build and maintain robust, respectful relationships with residents, families, and community stakeholders.

- Promote a culture of empathy, responsiveness, and service excellence across all resident-facing teams.

Operational Oversight

- Ensure consistent delivery of high-quality services across all sites.

- Collaborate with property, hospitality, and care teams to align operations with resident needs and expectations.

- Monitor service standards and implement improvements where necessary.

Compliance & Risk Management

- Ensure all resident-related activities comply with relevant legislation, policies, and standards.

- Oversee the resolution of complaints and incidents, ensuring appropriate documentation and follow-up.

- Identify and mitigate risks related to resident relations and service delivery.

Leadership & Team Development

- Lead and support resident services teams, fostering a culture of accountability, care, and continuous improvement.

- Provide coaching, performance management, and professional development opportunities for team members.

- Promote cross-functional collaboration to enhance the overall resident experience.

​Strategic Planning & Reporting

- Contribute to the development of strategic plans related to resident services and engagement.

- Use data and insights to inform decision-making and drive continuous improvement.

- Oversee regular reporting on resident satisfaction, service performance, and improvement initiatives.

Education and Experience

- Relevant experience in senior management in aged care or a related field.

- Experience in the hospitality industry preferred.

- Strong leadership, communication, and interpersonal skills.

- Demonstrated ability to manage a diverse range of functions and responsibilities.

- Proven track record in operational management, financial management, and team leadership.

Changes to this Position Description Your responsibilities also extend to any requirements outlined on a duties list, or that are delegated to you by your manager, supervisor or as required. Please be aware that your position description is subject to change based on Anglicare's evolving operational needs and requirements. Vision, Mission, and Values Anglicare's Vision, Mission and Values describe Anglicare's reason for being, what we do, and how we do it. It is a requirement of all Anglicare's employees that we work in a way that is consistent with these Vision, Mission, and Values. Vision Jesus Christ honoured, lives enriched, and communities strengthened. Mission Serving people in need, enriching lives, sharing the love of Jesus. Values We exist to share the love of Jesus and value all people as made in the image of the living God. Our faith gives us meaning, purpose, direction, and hope as we seek to live lives pleasing to God. This inspires us to act with:

- Integrity: We are honest and transparent in the way we treat others and actively promote a culture of trust and respect.

- Justice: We seek fairness, equity, and inclusion for all people, regardless of who they are. We honour and uphold the right to dignity and an enriched life.

- Compassion: We put empathy into action, connecting with individuals by seeking to understand their feelings, thoughts, needs and experiences.

- Excellence: We seek to exceed the expectations of those we serve and achieve the highest standards in all we do. Apply on Kit Job: kitjobau.com/job/3psc3r