Senior Training and Support Officer (Darwin)

Agency Department of Corporate and Digital Development Work unit Assurance and Process Improvement Job title Senior Training and Support Officer Designation Administrative Officer 6 Job type Full time Duration Fixed from 03/08/2026 for 3 years Salary $99,519
- $110,953 Location Darwin Position number 50580 RTF 349166 Closing 10/06/2026 Contact officer Wendy Kelly on 08 8999 3637 or About the agency Apply online APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS. Information for applicants – inclusion and diversity The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website. Primary objective Undertake projects and training associated with achieving a `best practice` delivery of Payroll Services within a Corporate Shared Service setting. This position contributes to improving the level of efficiency, effectiveness and quality in the delivery of payroll services to Northern Territory Government agencies. Context statement The Assurance and Process Improvement Branch (API) is a unit separate from the Business As Usual (BAU) functions of Employment Services. API provides an independent assurance function focusing on quality assurance, projects and processes and the provision of training and support. Key duties and responsibilities 1. With guidance from the Assurance and Process Improvement Manager, undertake product related continuous improvement projects.
- Recruit and onboard new starters to Employment Services and be the primary point of training for these employees.
- Maintain the integrity and accuracy of publications, web sites, documents and workbooks of the Assurance and Process Improvement Branch. 1. Conduct both individual and group training relating to legislation, standard processes and procedures, and system changes. 2. Respond to service-related processing queries and undertake research where required. 3. Role model, promote and actively demonstrate a culture of knowledge and information sharing and continuous learning to foster a customer-centric culture and team-based approach to service delivery. Selection criteria Essential 1. Proven ability and experience supervising and training staff, placing a strong focus on staff development and independent problem solving, undertaking one-on-one performance reviews and discussions, and implementing plans to manage performance issues when necessary. 1. Comprehensive knowledge and experience with the interpretation and application of employment legislation pertaining to payroll, preferably in the Public Sector, or similar environment. 1. Effective communication skills to articulate processes clearly and concisely to a diverse audience; and demonstrated ability to design and deliver effective training programs in both individual and group settings. 1. Demonstrated self-motivation, exercising initiative and flexibility to manage projects and meet deadlines; including the ability to research information and prepare finding for senior officers. 1. Proven experience in recruitment and the provision of ongoing support to new starters, including the ability to positively model required behaviours and coach. 1. Demonstrated high-level computer literacy skills, including, experience working with mainframe computerised payroll systems and complex HR information systems, as well as Microsoft Office software packages. 1. Demonstrated work ethic and attitude, which emulates DCDD values of commitment to service, innovation, ethical practice, accountability, impartiality, diversity and respect. Desirable 1. Experience in the development and writing of training documents, procedures and practices. Further information The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. Apply on Kit Job: kitjobau.com/job/3r1t5h