Edge Network Engineer - Level 2 (Darwin)

Responsibilities
- Maintaining the Teleport infrastructure including routine (daily, weekly, monthly) maintenance checks and troubleshooting of RF/Satellite equipment
- Analyze customer’s problems and issues
- Take appropriate action to resolve problems in a timely manner to meet or exceed customer expectations
- Track customer reported problems following Incident Management Procedures
- Effectively work with the Customer Support Centre and 2nd, and 3rd level support groups as needed for ticket resolution
- Ensure timely follow-up and resolution of customer requests following established severity level guidelines Requirements
- Knowledge of RF/Satellite
- Knowledge of Satellite Communications platforms (iDirect, Newtec, etc)
- Knowledge of TCP/IP/Networking
- Familiar with Ticketing Systems
- Comfortable dealing with 3rd party contractors
- Comfortable working alone
- Ability to prioritize and handle multiple tasks simultaneously
- Good troubleshooting skills
- Good written and spoken English skills Working at Speedcast
- Our global presence – you get to work with clients and colleagues all over the world, in every continent
- Talented teammates – your co‑workers are the best and brightest in the industry
- Industry leadership – be part of the latest advancements shaping the future of communications
- Ability to develop skills – work across departments to gain new skills and valuable experience
- Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field
- Grow your career – guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system
- Work on diverse projects – every day is different with our customers from a range of industries around the world Speedcast is an equal prospect employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link: #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8flc