Team Manager - Nt Workers Compensation (Darwin)

Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third‑party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations as part of Arthur J Gallagher & Co. Team Manager – NT Claims Operations Lead a energetic team that manages workers compensation claims, promoting safe and timely return‑to‑work outcomes for injured workers. How you'll make an impact
- Lead a team of Claims personnel with varying levels of experience within the workers compensation space;
- Contribute to shaping our culture through high levels of people engagement, recognising the importance of diversity and increasing our people’s satisfaction levels;
- Participate in workforce planning and recruitment activities for the function;
- Monitor service performance by establishing clear goals and expectations, tracking progress, ensuring timely feedback, providing appropriate support and recognising exceptional performance;
- Mentor your team and provide coaching and professional support to ensure they reach their full potential; analyse performance trends and implement remedial action when required;
- Promote a culture that ensures compliance with our business processes is adhered to;
- Identify areas of opportunity within your team and the business and take action to improve outcomes for our customers and people. About you
- Demonstrated experience in coaching and mentoring within a high‑volume, fast‑paced environment, or significant experience in workers compensation claims management and providing coaching;
- Knowledge of general business and administrative practices and managing cost‑effective business activities;
- Experience in managing performance through qualitative and quantitative metrics;
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
- Exceptional time management and organisational skills;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude. Employment Requirements To be considered you must have the right to live and work in Australia. Unsolicited agency applicants will not be considered for this position. Compensation and benefits On top of a competitive salary, we offer a wide range of benefits. Minimum core benefits:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more... Equal Opportunity and Diversity Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, perks, layoff and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8psr