Guest Service Agent (Darwin)

Job Description Oaks Casuarina Santai Resort is looking for a full‑time Guest Service Agent to join our team. As soon as a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay, ensuring smooth check‑ins and check‑outs, and sharing insights on local attractions and eateries. You will be remembered for superb customer service and positive energy. Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details
- Rotating roster across Monday to Sunday.
- Shift times scheduled within 7:00am to 11:00pm.
- Immediate start available. Compensation Hourly rates (excluding superannuation):
- Monday – Friday: $***** per hour
- Saturday: $***** per hour
- Sunday: $***** per hour Qualifications
- Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing setting.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information & Benefits
- 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- 20% friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Access to Minor Hotels ANZ paid parental leave advantages.
- Additional paid leave including Birthday and Study leave.
- Educational financial support may be available to those who undertake development relevant to the company's business requirements.
- NIB insurance discounts.
- Discount savings and cashback from over 400 popular retailers in Australia and New Zealand.
- Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands – Experience oz, Adrenaline, and RedBalloon).
- Discount on furniture.
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B; outlets across the globe.
- Wellbeing programs with Uprise (EAP).
- Wellness programs at Elysia Wellness retreat, including accommodation, all F&B;, all wellness activities, spa treatments (depends on length of program), and wellness one‑on‑one consults. Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. Job ID #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpzdr