Customer Service Officer (Darwin)

As the Customer Service Officer, you will play a key role in supporting customers and promoting our cutting-edge range of steel reinforcing solutions for the building, construction, mining, rural, and industrial sectors. This is a full‑time position, working Monday to Friday from 8:15am to 4:30pm. You will be passionate and enthusiastic about providing outstanding customer service in a busy environment. Your previous customer service and administration experience will be highly advantageous to your success in this role. Responsibilities
- Responding to customer enquiries and processing sales, both in person and over the phone
- Answering incoming calls, ensuring they are directed and resolved efficiently
- Preparing accurate, timely quotes and ensuring all follow‑up is completed
- Entering sales data accurately into the sales management system
- General administration as required, including management of cash sale payments and the prepayment of accounts
- CRM data entry and allocation of credit notes
- Despatch coordination Qualifications
- Experience dealing with customers and sales in an office environment
- Computer literacy and software skills to complete required tasks
- Strong decision making, communication and negotiation skills
- Demonstrated planning and organisational skills with the ability to manage ever changing customer requirements Benefits
- Award‑winning workplace: 2026 AFR BOSS Best Places to Work Gold Winner, recognising our commitment to people, culture and performance.
- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
- Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more.
- Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqco1