Technical Specialist (Darwin)

About the role The primary purpose of this role is to provide technical support to the TIO MAC team and improve performance of the team, in achieving targets/KPIs.
- Provide accurate and effective claims management advice while applying best‑practice technical claims strategies to support timely claim resolution.
- Respond promptly and accurately to claim referrals while maintaining high service and compliance standards.
- Support the development and implementation of innovative initiatives that create value for customers, claims staff, and the organization.
- Assist in implementing claims management strategies focused on achieving positive scheme outcomes including the use of alternative resolution approaches.
- Deliver exceptional customer service through timely responses to customer enquiries and accurate, efficient claims processing. About you
- Experience in CTP or Personal injury claims within complex, matrixed customer service environments, with strong knowledge of relevant CTP legislation.
- Demonstrated technical proficiency in using systems, databases, reporting tools, and communication platforms to support claims operations effectively.
- Strong attention to detail with the ability to identify inconsistencies, maintain accuracy, and complete tasks thoroughly in a fast‑paced environment.
- Excellent organisational, prioritisation, and communication skills, with the ability to manage competing demands and effectively engage internal and external stakeholders.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Advantages and perks
- Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day.
- Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer. EEO and Equal Opportunity We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruaks