Edge Network Engineer - Level 2 (Darwin)

Edge Network Engineer – Level 2 Tasks include, but are not limited to: Responsibilities
- Service Desk day-to-day tasks.
- Maintain the Teleport infrastructure, performing routine (daily, weekly, monthly) maintenance checks and troubleshooting RF and satellite equipment.
- Analyze customers’ problems and issues, taking appropriate action to resolve them in a timely manner to meet or exceed customer expectations.
- Track customer‑reported problems following Incident Management Procedures.
- Collaborate effectively with the Customer Support Centre and 2nd and 3rd level support groups as needed for ticket resolution.
- Ensure timely follow‑up and resolution of customer requests in accordance with established severity‑level guidelines. Qualifications
- Knowledge of RF and satellite technology.
- Knowledge of satellite communications platforms (e.g., iDirect, Newtec).
- Knowledge of TCP/IP and networking concepts.
- Familiarity with ticketing systems.
- Comfortable dealing with third‑party contractors.
- Comfortable working independently.
- Ability to prioritize and handle multiple tasks simultaneously.
- Strong troubleshooting skills.
- Good written and spoken English skills. Speedcast is an equal‑prospect employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic. The US Equal Employment Opportunity Commission (EEOC) poster is available at #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwe85