ICT Help Desk & Desktop Support (Avalon Beach)

About Us Hanwha Defence Australia (HDA) is a comprehensive defence solution provider, building on the strengths of its portfolio, which includes artillery systems, armoured vehicles, air defence systems, and unmanned ground systems. We are a subsidiary of Hanwha Corporation, one of the largest and most influential defence organisations in South Korea. About the Role We are seeking an ICT Help Desk & Desktop Support professional to provide high-quality technical support across end-user systems, devices, and applications. This role is primarily based at the Hanwha Armoured Vehicle Centre of Excellence (H-ACE) in Avalon, supporting production and operational ICT systems. You may occasionally be required to attend our Melbourne CBD office to support broader ICT or business activities. Responsibilities
- Manage ICT requests via helpdesk system, phone, and email.
- Provide first-line support including onsite and remote assistance.
- Troubleshoot issues using structured diagnostic techniques.
- Deploy and support hardware/software, including onboarding and user account setup.
- Support and troubleshoot S/4HANA ERP‑related user issues prior to escalation.
- Assist in developing support procedures and user training materials.
- Maintain ICT service quality and ensure robust internal customer satisfaction.
- Adhere to all security and data protection standards.
- Contribute to system availability targets (SLAs) and a positive user experience.
- Support broader ICT initiatives as required by ICT leadership. Qualifications
- Degree in ICT, Computer Science, or related field is preferred.
- Relevant certifications (e.g., Microsoft, ITIL). Required Skills
- Strong communication and stakeholder engagement skills.
- Analytical and problem‑solving mindset.
- Highly organised with strong time management.
- Team‑oriented with a collaborative approach.
- Detail-focused with the ability to prioritise effectively.
- Able to meet deadlines in a structured environment. Experience
- Previous experience in a helpdesk/desktop support role.
- Experience developing support procedures (highly desirable).
- Experience in user account administration (desirable).
- Exposure to Microsoft cloud services and endpoint tools (highly desirable).
- Experience using Microsoft technologies (e.g., Intune, Windows OS, M365) (desirable).
- Defence industry experience (highly regarded). What we can offer you
- 9‑day fortnight
- Competitive salary
- Flexible working arrangements
- Paid parental leave
- Defence Reservist leave
- Professional development opportunities
- Health & wellbeing platform including Employee Assistance Program Hanwha Defence Australia is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islanders to apply. We also welcome applications from individuals with culturally diverse backgrounds. We are a proud supporter of the Veterans' Employment Program and welcome the interest of ex-service members, veterans and their families. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qiq7m