Help Desk Support - Level 1 (Warriewood)

Be the First Voice Our Customers Hear – Join CommBox as a Level 1 Support Engineer Why CommBox? At CommBox, we don’t just build premium interactive screens – we shape how people teach, meet and solve problems. From bustling classrooms to busy boardrooms, our tech helps people connect and collaborate seamlessly. We’re a fast-growing Aussie company with big ambitions and an even bigger heart. If you’re tech-curious, people-focused, and ready to kickstart your career in support, we want you on the team. Your Role in the Team As a Level 1 Support Engineer, you're the first point of contact for our customers – the friendly, capable voice on the other end of the line. You’ll help users solve common issues quickly and confidently, while learning the ropes of technical support in a real-world workplace. What You’ll Do
- Respond to customer questions via phone, live chat or our ticketing system
- Log and categorise support requests accurately to keep everything running smoothly
- Solve common issues using step-by-step guides
- Escalate trickier problems to the Level 2 team with detailed notes to speed up resolution
- Help improve our knowledge base by flagging recurring questions and outdated content What You’ll Bring
- 0–2 years’ experience in IT, helpdesk or customer support – grads welcome!
- A basic understanding of operating systems and web browsers (Windows, macOS, Chrome, etc.)
- Good instincts for troubleshooting – you like solving puzzles and helping people
- Clear communication and great listening skills – especially when customers are stressed
- Familiarity with tools like Hubspot, Zendesk, Jira Service Management or Freshdesk (a bonus, not a must)
- Lifting screens (medical screening required) and Drivers License is required (P-Plates is fine) Why You'll Love Working Here ✅ In office role in Warriewood (must live on Northern Beaches or Northern Sydney) ✅ Supportive team that backs your growth and learning ✅ Work that actually helps people – every day ✅ Regular team lunches, offsites, and good coffee (always) ✅ A chance to grow into Level 2 or 3 roles – we promote from within Ready to Launch Your Tech Career? Apply now or drop us a message – we’d love to hear how you’d make a difference as part of the CommBox support crew. Apply on Kit Job: kitjobau.com/job/3r34jk