Part-Time Guest Experience Lead | Mosman (30Hrs Per Week) …, New South Wales

Company Overview lululemon is an creative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we are in. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people. Benefits At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focusing on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs. Availability of these benefits and perks may be subject to location and employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Job Summary The Guest Experience Lead is responsible for ensuring all guests (customers) receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team, responsible for driving store performance on the floor through an exceptional and inclusive guest experience and team achievement of daily sales or unit targets. They also provide input to team-member performance evaluations, recommendations for store hiring decisions, and lead the floor. Core Responsibilities Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed. Move dynamically and lead from the floor, assessing and fulfilling the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shifts. Open and close the store in accordance with procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. Participate in the store's hiring process, including recruitment, selection, hiring recommendations, onboarding, and training. Address team-member performance and support ongoing learning and development by providing direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to the assigned store with reliable transportation. Schedule The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members. Experience 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (Nice to Have) Education: High school diploma equivalent or above. Experience: 1 year of retail/sales leadership experience (supervisor or people-management not required; examples: leading delegated assignments/tasks, mentoring or assisting peers). What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values and celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates an inclusive, high-caliber experience for every guest through team members. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Work Context Work involves moving through the store, sometimes with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices. Work involves moving boxes, fixtures, and mannequins weighing up to 30 lbs or using ladders to reach materials. Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qd1xv