Customer Success Manager - Up To $110,000 + Super (New …, New South Wales

Job Description – Customer Success Manager Role Overview The Customer Success Manager (CSM) is responsible for ensuring successful onboarding, adoption, retention, and long-term value delivery for a portfolio of B2B SaaS customers within the energy and building performance technology space. This role acts as the primary post-sales contact, working closely with customers to ensure they achieve measurable outcomes from the platform, while supporting renewal and expansion opportunities in collaboration with Sales. The role is customer-led (not sales-led) and requires strong relationship management, commercial awareness, and cross-functional collaboration across Product, Engineering, and Support teams. Key Responsibilities Customer Relationship Management Own and manage a portfolio of enterprise and mid-market customers Build strong relationships with key stakeholders across operations, sustainability, property, and technical teams Serve as the primary point of contact for post-sales engagement Maintain regular communication and engagement cadence with customers Onboarding & Adoption Coordinate onboarding and implementation handover activities Drive product adoption and ensure customers are using key platform features effectively Translate technical and energy data into clear, actionable insights for customers Identify and mitigate risks to adoption, satisfaction, and renewal Retention & Growth Own customer renewals for assigned accounts Support upsell and cross-sell opportunities in partnership with Sales Focus on long-term customer value and outcomes rather than short-term revenue Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Support teams Act as the voice of the customer internally, sharing insights and feedback Assist in escalation management and resolution of customer issues Operational Excellence Maintain accurate CRM records and customer data Support improvements to onboarding processes and customer success workflows Contribute to continuous improvement of Customer Success frameworks Success Measures High customer retention and renewal rates Robust product adoption and measurable customer value realisation Positive customer satisfaction and advocacy Successful onboarding and integration of new customers Strong internal collaboration and stakeholder alignment Skills & Experience Experience in Customer Success, Account Management, or B2B client-facing roles Strong stakeholder management and relationship-building skills Commercial awareness with exposure to renewals and account growth Excellent communication skills (written and verbal) Ability to simplify complex technical concepts Comfortable working autonomously in a fast-paced environment Experience with SaaS, IoT, energy, proptech, or infrastructure sectors preferred Familiarity with CRM systems (e.g., HubSpot or similar) Technical & Industry Exposure (Preferred) Exposure to energy management, sustainability data, or building performance platforms Understanding of property, facilities, or asset management environments Interest in energy efficiency and sustainability outcomes Experience working with data-driven platforms or IoT systems Key Attributes Customer-focused mindset Strong problem-solving ability Structured and calm under pressure Collaborative and proactive Comfortable in evolving, fast-growth environments Remuneration Salary up to 110,000 superannuation , depending on experience. Keywords Customer Success, Account Management, SaaS, B2B, Customer Retention, Renewals, Upsell, Cross-sell, Onboarding, Client Relationship Management, Stakeholder Management, Energy Management, IoT, PropTech, Building Performance, Sustainability, Data Platforms, Customer Adoption, Churn Reduction, CRM #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qkn23