Customer Support (Day Time) (New South Wales)

Customer Support (Day Time) – Streem This full‐time role based in Surry Hills, NSW, Australia runs weekday shifts from 7am‐3pm and 8am‐4pm. The support function operates 24/7, and you will be a key player in providing outstanding experiences for our valued clients as the first point of contact. Responsibilities Supporting current customers via phone, email and live chat to use and get the most from Streem's real‐time media intelligence platform. Supporting the Account Management team with day‐to‐day tasks, including data entry, brief building, brief exports and testing new products. Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers. Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem's proprietary technologies. Collaborating with the Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform meets their requirements. Producing transcripts, summaries, and downloadable media, and preparing media brief documentation for clients. Conducting routine data entry, database maintenance, quality control of news content through the platform, and exporting data for reporting purposes. Qualifications 1–2 years' experience in a customer support or customer service role. Unshakable customer‐facing skills, with the ability to take initiative, adapt to changing situations and resolve challenges calmly. Ability to proactively manage conflicting priorities and deadlines in a fast‐paced workplace while maintaining a sharp attention to detail. Excellent verbal and written communication skills with the ability to explain technical information to diverse non‐technical audiences. Strong desire to collaborate with teammates, learn new skills and contribute to a supportive team culture. Interest in and understanding of the Australian media landscape. Bachelor's or Master's degree in Communications, Media, Public Relations, Journalism or a related field (completed or in progress) – advantageous but not required. Previous experience within the media or news industries – advantageous but not required. Experience with media monitoring, intelligence or social listening tools – advantageous but not required. Confidence working with Excel, project management tools, CRM tools or Boolean queries – advantageous but not required. Benefits Delicious daily gourmet lunches and snacks from our in‐house chef. Hybrid work setup. Dog‐friendly Surry Hills HQ. $3,000 annual upskilling allowance. Extra leave days (birthday leave, wellbeing days, volunteering leave and more). $2,000 referral scheme, corporate discounts and novated leasing options. Culture & Inclusion Our Surry Hills HQ is built on a culture that's media‐passionate, energized and strives for excellence. We are a proactive crew that champions collaboration, lifelong learning and delivers the very best services to our clients. At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. We're committed to cultivating an inclusive workplace where different perspectives, backgrounds and experiences are welcomed and valued. Please consider applying even if you don't meet 100% of what's outlined. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qkpeq