Delivery Operations Lead: Plan Runs, Lead Drivers (New …, New South Wales

Customer Delivery Specialist Be the operational force behind every King Living delivery — coordinating drivers, managing runs, and ensuring every customer receives the premium experience our brand promises. The King Difference This is not just a call centre role with a logistics title. This is a hands‑on, warehouse‑based role where you drive the critical path from order preparation through to successful delivery — and you feel the impact of that every single day. As our Customer Delivery Specialist at Smithfield, you are the operational heartbeat of the delivery function. You plan the runs. You lead the drivers. You manage the exceptions in real time. You communicate proactively with customers before they need to chase. And you keep everything moving — accurately, efficiently, and to the King Living standard. What You Will Own
- Delivery Planning & Critical Path Operations Plan and sequence daily delivery runs, optimise routes, validate orders, manage load‑out execution, and resolve exceptions in real time to keep every run on track.
- Customer Liaison — Inbound & Outbound Proactively book and confirm delivery appointments, manage inbound scheduling queries, and communicate delays or changes before customers need to chase.
- Delivery Driver Leadership & On‑Site Quality Lead drivers and transport partners daily — ensuring run readiness, route clarity, and delivery quality. Monitor outcomes, flag issues, and support onboarding and coaching with the Delivery Driver Manager.
- Systems, Data & Compliance Maintain accurate records across SAP, Radaro, and internal systems. Track key metrics including DIFOT, damage rates, and truck utilisation. Ensure CoR and safety compliance at all times.
- Warehouse Coordination & Stock Readiness Work closely with warehouse teams to align stock readiness, pick accuracy, and dock flow with daily delivery schedules. Who You Are You are equally comfortable on the warehouse floor and behind a screen — and you bring the same level of precision and urgency to both.
- 1–3 years’ experience in dispatch, delivery coordination, logistics, or warehouse operations.
- Hands‑on experience with delivery planning, run scheduling, and load‑out processes.
- Solid customer communication skills — confident managing both inbound queries and proactive outbound contact.
- Experience using SAP, Radaro, or similar delivery, warehouse, or ERP systems.
- Detail‑oriented with the ability to manage multiple delivery runs and competing priorities simultaneously.
- Comfortable working in a warehouse environment and liaising directly with drivers and transport partners.
- Strong problem‑solving skills with the ability to make decisions quickly under pressure.
- Proficiency with Microsoft 365 and confidence in learning new platforms including AI tools.
- Knowledge of Chain of Responsibility (CoR) and workplace safety requirements desirable. Benefits
- Competitive remuneration.
- Generous employee, family, and friends discounts on the full premium product range.
- Onsite parking at the Smithfield Warehouse.
- Career progression opportunities into Customer Delivery Operations Manager, Warehouse & Supply Chain Operations, and beyond. About King Living King Living is a family‑owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion, Integrity, Collaboration, Innovation. We are an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qtsxa